RN Patient Care Navigator

Nevada System of Higher Education

30d•Onsite

About The Position

The RN Patient Care Navigator will provide coordination and navigation for patients scheduled for cardiac catheterization, structural heart, and electrophysiology procedures. This role serves as the primary point of contact for patients, ensuring all pre-procedure requirements, testing, and education are completed. The navigator collaborates with nurse practitioners, schedulers, and the Cath/EP team to ensure seamless communication and accurate scheduling. They will review medical records, gather necessary information to prevent delays, and contact patients via phone, email, or NorthShore Connect to deliver pre-procedure instructions and answer questions. The position involves working the scheduling queue to ensure timely outreach, managing time efficiently to promote quality and continuity of care, and participating in quality initiatives and compliance activities. This includes accreditation readiness, special projects like STEMI Door-to-Balloon tracking, supporting data collection, outcomes reporting, and continuous improvement initiatives. Maintaining knowledge of policies, procedures, and safety standards relevant to patient navigation and cardiac care is also a key responsibility.

Requirements

Bachelor of Science in Nursing (BSN) required.
Current RN license and CPR certification required.
1–2 years of critical care or cardiovascular nursing experience required.
Strong interpersonal, written, and collaboration skills.
Proficiency in EPIC or similar electronic medical record systems.
Ability to manage multiple priorities and communicate effectively with patients and clinical teams.
Commitment to patient-centered care and continuous improvement.

Nice To Haves

Prior nurse navigator experience preferred.

Responsibilities

Provide coordination and navigation for patients scheduled for cardiac catheterization, structural heart, and electrophysiology procedures.
Serve as the primary point of contact for patients to ensure all pre-procedure requirements, testing, and education are completed.
Collaborate with nurse practitioners, schedulers, and the Cath/EP team to ensure seamless communication and accurate scheduling.
Review medical records and gather necessary information to prevent delays in procedures.
Contact patients via phone, email, or NorthShore Connect to deliver pre-procedure instructions and answer questions.
Work the scheduling queue to ensure timely outreach—within 2 weeks for standard cases and 4 weeks for complex cases.
Manage time efficiently to promote quality and continuity of care.
Participate in quality initiatives and compliance activities, including accreditation readiness and special projects (e.g., STEMI Door-to-Balloon tracking).
Support data collection, outcomes reporting, and continuous improvement initiatives.
Maintain knowledge of policies, procedures, and safety standards relevant to patient navigation and cardiac care.