RN Patient Care Navigator

Nevada System of Higher Education

18h•$40 - $63•Onsite

About The Position

Provide coordination and navigation for patients scheduled for cardiac catheterization, structural heart, and electrophysiology procedures. Serve as the primary point of contact for patients to ensure all pre-procedure requirements, testing, and education are completed. Collaborate with nurse practitioners, schedulers, and the Cath/EP team to ensure seamless communication and accurate scheduling. Review medical records and gather necessary information to prevent delays in procedures. Contact patients via phone, email, or NorthShore Connect to deliver pre-procedure instructions and answer questions. Work the scheduling queue to ensure timely outreach—within 2 weeks for standard cases and 4 weeks for complex cases. Manage time efficiently to promote quality and continuity of care. Participate in quality initiatives and compliance activities, including accreditation readiness and special projects (e.g., STEMI Door-to-Balloon tracking). Support data collection, outcomes reporting, and continuous improvement initiatives. Maintain knowledge of policies, procedures, and safety standards relevant to patient navigation and cardiac care.

Requirements

Bachelor of Science in Nursing (BSN) required.
Current RN license and CPR certification required.
1–2 years of critical care or cardiovascular nursing experience required
Strong interpersonal, written, and collaboration skills.
Proficiency in EPIC or similar electronic medical record systems.
Ability to manage multiple priorities and communicate effectively with patients and clinical teams.
Commitment to patient-centered care and continuous improvement.

Nice To Haves

Prior nurse navigator experience preferred.

Responsibilities

Provide coordination and navigation for patients scheduled for cardiac catheterization, structural heart, and electrophysiology procedures.
Serve as the primary point of contact for patients to ensure all pre-procedure requirements, testing, and education are completed.
Collaborate with nurse practitioners, schedulers, and the Cath/EP team to ensure seamless communication and accurate scheduling.
Review medical records and gather necessary information to prevent delays in procedures.
Contact patients via phone, email, or NorthShore Connect to deliver pre-procedure instructions and answer questions.
Work the scheduling queue to ensure timely outreach—within 2 weeks for standard cases and 4 weeks for complex cases.
Manage time efficiently to promote quality and continuity of care.
Participate in quality initiatives and compliance activities, including accreditation readiness and special projects (e.g., STEMI Door-to-Balloon tracking).
Support data collection, outcomes reporting, and continuous improvement initiatives.
Maintain knowledge of policies, procedures, and safety standards relevant to patient navigation and cardiac care.