Patient Care Navigator

IU Health•Indianapolis, IN

6h•Hybrid

About The Position

This position supports the Kidney Care Management program by managing a patient caseload and providing outreach, education, and care coordination for individuals with chronic kidney disease (CKD). The role blends telephonic, electronic, and in-person support to improve patient engagement, outcomes, and access to care.

Requirements

High school diploma or equivalent required
Experience working with patients with chronic or behavioral health needs
Experience in a multidisciplinary care setting
Self-starter who is comfortable working independently
Confident in cold-calling and patient outreach
Strong communication and relationship-building skills
Comfortable working with the CKD population
Organized, adaptable, and mission-driven

Nice To Haves

Bachelor’s degree preferred
LPN
Registered Dietitian (RD)
Medical Assistant (MA)
Bachelor’s in Social Work (BSW)
Experience in kidney care is preferred

Responsibilities

Conduct outreach and cold-call patients to introduce and enroll them in the program
Complete monthly check-in calls to monitor patient progress and support care plans
Perform ED follow-up calls to ensure continuity of care post-discharge
Provide patient education and coaching to support self-management and clinical goals
Assist with scheduling appointments (nephrology, imaging, transplant coordination)
Identify patient needs and coordinate referrals (e.g., Social Work for SDOH barriers)
Support patients with: Transportation coordination, Visit preparation (questions, expectations), Access to community and government resources
Document all patient interactions and maintain accurate records
Collaborate closely with a multidisciplinary care team
Participate in program evaluation and process improvement efforts
If filled by a Registered Dietitian (RD), the role will also include providing dietary education to patients.