Patient Care Navigator

Town Square Health•Rochester, NY

2d•$20 - $25•Onsite

About The Position

Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team! This is not a traditional medical assistant or LPN role. As a TSH Navigator, you’ll be a vital member of our care team; a trusted partner and advocate for a dedicated panel of patients throughout their healthcare journey. You’ll go beyond the standard duties of a medical assistant to build real relationships, learn each patient’s individual needs, and ensure their care is well-coordinated and genuinely personal. You will be the primary point of contact for your patients–whether in the clinic, or between visits. Patients will count on you to answer questions, coordinate appointments, address concerns, and connect them with the right resources at the right time. You’ll have the opportunity to: Serve as a consistent, trusted guide for a panel of Medicare patients Bridge clinical care and community resources to remove barriers for patients Help define what seamless, proactive, patient-centered care looks like as we scale Be part of building something new–a care model designed from the ground up to do better You’ll be at the intersection of clinical excellence and patient advocacy, blending hands-on medical assistant duties with proactive care coordination. This isn’t just about rooming patients and collecting vitals–it’s about knowing your patients, anticipating their needs, and making sure nothing falls through the cracks.

Requirements

Graduation from an accredited medical assistant program
Medical assistant certification (as required by state)
High school diploma or equivalent
Phlebotomy skills
Current CPR or BLS certification
Active, unrestricted LPN license in the state of practice
Graduation from an accredited practical nursing program
Excellent judgment and critical thinking skills with a willingness to problem-solve
High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
Effective communicator with the ability to engage patients across diverse backgrounds and needs
Familiarity with healthcare systems, community resources, and care coordination practices
Mission-driven, collaborative mindset and a passion for improving the patient experience

Responsibilities

Greet, check in, and room patients; update demographic, pharmacy, and billing information
Take and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for exams
Conduct laboratory procedures including point-of-care testing, specimen collection, and processing
Serve as the primary point of contact for a dedicated patient panel
Communicate with patients to support follow-up, answer questions, and coordinate care
Coordinate referrals, specialty appointments, and medical records; support patients in addressing social determinants of health