RN Patient Navigator

Banner Health•Phoenix, AZ

12h•Hybrid

About The Position

The RN Patient Navigator provides comprehensive care coordination and supports a holistic, coordinated approach across the continuum of care. The role assists patients with informed decision-making and collaborates with a multidisciplinary team to support timely screening, diagnosis, treatment, and supportive care. It provides individual assistance to patients, families, and caregivers to help identify and overcome barriers to quality medical and psychosocial care. The position is associated with Banner Health Center plus in North Scottsdale, a facility set to open in early 2027. The center will bring together services including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging, and urgent care. The role is remote hybrid; candidates must be located in Arizona and make required site visits to 18250 Hayden Rd, Scottsdale, AZ 85255. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility based on business needs. Training is in person in Arcadia or Downtown Phoenix. The position works independently within established procedures and consults a supervisor about unusual situations. It is facility-based and has no budgetary responsibility. The role involves coordinating patient care across facilities and specialty practices, making decisions concerning care coordination and standardization, and solving complex problems related to plans of care, evaluation, treatment, and discharge planning.

Requirements

Bachelor’s degree in nursing or a related field.
Current RN license in the state of practice.
BLS certification.
Typically five years of clinical experience.
Excellent organizational skills and clinical knowledge of specialty care services, care coordination, and legal and financial aspects of diagnostic and health services in the specialty area.
Effective communication and writing skills.
Good time-management skills.
Knowledge of word-processing and database software applications.
Ability to teach clinical and non-clinical personnel about care and diagnostic services.
Good understanding of process improvement.
Must be located in Arizona and able to complete required site visits in Scottsdale.

Nice To Haves

Current certification in a specialty area.
Prior case management experience.
Additional related education and/or experience.

Responsibilities

Assess patients’ plans of care; develop, implement, monitor, and document resource use and patient progress, facilitating options and services to meet health care needs.
Evaluate the medical necessity and appropriateness of care to optimize patient outcomes; liaise with referring physicians and assist with scheduling initial tests and consultations.
Assist patients and families through diagnostic services, treatment, and care; coordinate disease care using an interdisciplinary, holistic approach and make appropriate referrals and consultations in coordination with physicians and providers.
Ensure patients and families understand diagnostic processes, care strategies, and recommended actions; provide appropriate information in coordination with physicians and health care providers, and respond to requests about disease processes, expected side effects, and community resources.
Evaluate patients’ functional abilities and limitations, determine whether intervention is needed, establish functional and measurable patient-related treatment goals, and implement plans of care to achieve them.
Collaborate with patients and families when setting goals, initiate discharge planning, and recommend additions to or modifications of referring orders.
Support patients and families during difficult decision-making, assist with coordination of end-of-life care, and provide emotional support.
Support process-improvement activities for patient populations and participate in staff development to maintain current standards of practice and quality of care.
Build collaborative relationships with physicians, payers, and other health care team members; collect and communicate timely, pertinent information to meet utilization and regulatory requirements.
Coordinate patient care across facilities and specialty practices, including decisions and problem-solving related to care plans, treatment, and discharge planning.