RN Patient Navigator

Banner Health • Scottsdale, AZ

1d • Hybrid

About The Position

This position provides comprehensive care coordination and supports a holistic, coordinated approach across the continuum of care. The RN Patient Navigator assists with informed decision-making and collaborates with a multidisciplinary team to support timely screening, diagnosis, treatment, and supportive care. The role provides individual assistance to patients, families, and caregivers to identify and overcome barriers to quality medical and psychosocial care.

The position is associated with Banner Health Center plus in North Scottsdale, a multidisciplinary facility planned to open in early 2027. It is a remote hybrid role for candidates located in Arizona, with required site visits to 18250 Hayden Rd, Scottsdale, AZ 85255. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility based on business needs. Training will be in person in Arcadia or downtown Phoenix.

Requirements

• Bachelor’s degree in nursing or a related field.
• Current RN license in the state of practice.
• BLS certification.
• Five years of clinical experience.
• Excellent organizational skills and clinical knowledge of specialty care services, care coordination, and the legal and financial aspects of diagnostic and health services in the specialty area.
• Effective communication and writing skills.
• Good time-management skills.
• Knowledge of word-processing and database software applications.
• Ability to teach clinical and non-clinical personnel about care and diagnostic services.
• Good understanding of process improvement.
• Must be located in Arizona; site visits to 18250 Hayden Rd, Scottsdale, AZ 85255 are required.

Nice To Haves

• Current certification in a specialty area.
• Prior Case Management experience.
• Additional related education and/or experience.

Responsibilities

• Assess patients’ plans of care and develop, implement, monitor, and document resource utilization and patient progress; facilitate options and services to meet health care needs.
• Evaluate medical necessity and appropriateness of care to optimize outcomes; serve as a liaison for referring physicians and assist with scheduling initial tests and consultations.
• Guide patients and families through diagnostic services, treatment, and care; coordinate disease care using an interdisciplinary, holistic approach and arrange appropriate referrals and consultations with physicians and providers.
• Ensure patients and families understand diagnostic processes, care strategies, and recommended actions; provide information about disease processes, expected side effects, and community resources in coordination with physicians and health care providers.
• Evaluate patients’ functional abilities and limitations, determine whether intervention is needed, establish measurable and patient-related treatment goals, implement plans of care, collaborate with patients and families on goals, initiate discharge planning, and recommend changes to referring orders.
• Support patients and families during difficult decisions, coordinate end-of-life care, and provide emotional support.
• Support process-improvement activities for patient populations and participate in staff development to maintain current practice standards and quality of care.
• Build collaborative relationships with physicians, payers, and other health care team members; collect and communicate timely, relevant information to meet utilization and regulatory requirements.
• Coordinate patient care across facilities and specialty practices, make decisions related to treatment and standardization of care, and solve complex problems involving evaluation, treatment, and discharge planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level