RN Patient Navigator

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The RN Patient Navigator oversees preparation and follow-up for patients undergoing surgery or procedures, ensuring relevant information and supplies are in place throughout pre- and post-care. The role conducts pre-operative and pre-procedure check-ins, provides patient education, and follows up after procedures to monitor recovery, symptoms, and adherence to care plans. It coordinates appointments, testing, procedures, home healthcare, and post-operative supplies, and provides individualized support for complex cases. The navigator serves as a liaison among patients, families, and the multidisciplinary care team; documents interactions and coordination in the electronic medical record; and works with the department Director, physicians, and APPs to meet team goals, monitor protocol compliance, and report progress. The role also participates in quality improvement and team meetings, communicates updates to the navigation team, addresses potential delays to planned surgery, and follows patient safety, confidentiality, HIPAA, and organizational policies. Other duties may be assigned by the supervisor.

Requirements

Current RN licensure in the State of Florida.
BLS and CPR required.
Graduation from an accredited school of nursing.
Three to five years of experience in patient/healthcare relations or a human services field (such as nursing, teaching, or counseling), or an equivalent combination of education and experience.

Nice To Haves

BSN preferred.

Responsibilities

Conduct pre-operative and pre-procedure patient check-ins to review instructions, answer questions, and address concerns about symptoms and expected outcomes.
Perform post-operative and post-procedure follow-ups to monitor recovery, symptom management, and adherence to the care plan.
Oversee preparation and follow-up processes for surgical and procedural patients, ensuring relevant information and supplies are in place for pre- and post-care.
Coordinate appropriate home healthcare services, including nursing visits, physical therapy, and durable medical equipment.
Assess post-operative supply needs, such as wound care supplies and mobility aids, and assist with timely procurement.
Act as a liaison between patients, families, and the multidisciplinary care team to support communication and continuity of care.
Participate in quality improvement initiatives and team meetings to optimize patient outcomes and navigation processes.
Provide patient education to support informed decision-making, timely care, and multidisciplinary care processes.
Work with the department Director, physicians, and APPs to meet team goals, monitor compliance with established protocols, and report progress.
Accurately document patient interactions and care coordination in the electronic medical record system.
Facilitate timely scheduling of appointments, diagnostic testing, and procedures to expedite and maintain continuity of the plan of care.
Manage complex patient cases through individualized navigation support and collaboration with supervisors to develop solutions.
Communicate care strategies and updates to the navigation team in alignment with departmental goals and patient care standards.
Adhere to patient safety and confidentiality standards, including HIPAA and organizational policies.
Support organizational unplanned concerns as assigned and report or resolve potential delays to planned surgery.
Perform other duties as assigned by the supervisor to support patient care services.