RN Manager - Clinical Support - Urology

Astera • Morristown, NJ

6d • $120,000 - $135,000

About The Position

Oversees daily operations of clinical staff across three or more Urology practice locations in the Morristown, Wayne, and Whippany area. Works closely with the front office manager to maintain a safe, productive, and efficient environment for patients, visitors, providers, and staff. Manages a clinical support team that includes triage medical secretaries, registered nurses, licensed practical nurses, and medical assistants. Maintains clinical competencies and performs clinical duties as needed.

Requirements

• Current RN license.
• Current BLS/CPR certification.
• At least 3–5 years of experience as an RN in Urology.
• Bachelor’s degree.
• Knowledge of EMR systems.
• Strong organizational and written and verbal communication skills.
• Ability to multitask and handle a high-demand workload.
• Ability to empathize with patients and families and handle challenging patient or visitor interactions.
• Ability to collaborate with the healthcare team to optimize patient and employee experience.
• Willingness to travel to all office sites as needed.

Nice To Haves

• Two years of supervisory experience preferred.
• Knowledge of OncoEMR preferred.

Responsibilities

• Develop and maintain professional relationships with internal and external staff, teams, contacts, and patients.
• Meet regularly with staff, leads, and front office managers to review clinic operations, needs, and issues.
• Assess staffing needs and determine personnel levels needed to provide safe, high-quality patient care.
• Review and trend metrics to assess team productivity and capacity.
• Develop and distribute staff schedules based on daily, weekly, and monthly visit schedules.
• Audit clinic workflows to ensure processes function as expected and meet industry, regulatory, and accrediting standards.
• Review, develop, and monitor medication-refill workflows.
• Collaborate with IT to develop and maintain clinical-team pages on the Astera Intranet/SharePoint.
• Maintain competency in and perform clinical duties as needed, including duties associated with direct-report roles such as RN, triage, LPN, and medical assistant.
• Inventory patient education materials and order additional materials as needed.
• Conduct monthly staff meetings.
• Delegate tasks and assignments, and follow up to ensure timely and satisfactory completion.
• Monitor and approve staff timecards and time-off requests.
• Participate in or manage interview, hiring, onboarding, discipline, and termination processes.
• Support and develop clinical staff through mentoring, coaching, counseling, and developmental or performance-improvement plans as appropriate.
• Complete annual staff performance evaluations by assigned due dates.
• Ensure assigned individual and staff competencies and continuing-education modules are completed on time.
• Participate in meetings, projects, and committees as needed or requested.

Benefits

• Comprehensive benefit package and paid time off.
• Medical, dental, vision, life, and disability benefits, with immediate eligibility.
• Health savings account (HSA) and flexible spending account (FSA), plus other ancillary benefits.
• 401(k) plan with company contribution.
• Profit sharing.
• Tuition assistance.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager