RN Manager - Clinical Support - Urology

Astera Cancer Care•Morristown, NJ

About The Position

The RN Manager - Clinical Support oversees daily clinical staff operations across three or more locations in the Urology Practice, serving the Morristown, Wayne, and Whippany area. The manager works closely with the front office manager to support a safe, productive, and efficient environment for patients, visitors, providers, and staff. The clinical support team includes triage medical secretaries, registered nurses, licensed practical nurses, and medical assistants. The position manages staffing, schedules, workflows, performance, and staff development, while maintaining clinical competency and performing clinical duties as necessary. The manager also collaborates with internal teams, including IT, and ensures staff competencies and continuing education are completed on time. Travel to office sites is required as needed.

Requirements

Current RN license.
BLS/CPR certification.
At least 3–5 years of experience as an RN in Urology.
Bachelor’s degree.
Strong organizational and written and verbal communication skills.
Ability to multitask and manage a high-demand workload.
Ability to empathize with patients and families and handle challenging patient or visitor interactions as needed.
Ability to collaborate with the healthcare team to optimize patient and employee experience.
Knowledge of EMR systems.

Nice To Haves

Two years of supervisory experience preferred.
Knowledge of OncoEMR preferred.

Responsibilities

Develop and maintain professional relationships with internal and external staff, teams, contacts, and patients.
Meet routinely with staff, leads, and front office managers to review clinic operations, needs, and issues.
Assess staffing needs and determine personnel levels needed to provide safe, high-quality patient care.
Review and trend metrics to assess team productivity and capacity.
Develop and distribute staff schedules based on daily, weekly, and monthly visit schedules.
Audit clinic workflows to ensure processes are functioning as expected and meet industry, regulatory, and accrediting standards.
Review, develop, and monitor workflows for medication refills.
Collaborate with IT to develop and maintain Astera Intranet/SharePoint pages for the clinical team.
Maintain clinical competency and perform clinical duties as necessary, including essential duties of direct-report roles such as RN, triage, LPN, and medical assistant.
Inventory patient education materials and order additional materials as needed.
Conduct monthly staff meetings.
Delegate tasks and assignments, then follow up to ensure timely and satisfactory completion.
Monitor and approve staff timecards and time-off requests.
Participate in or manage interviewing, hiring, onboarding, discipline, and termination processes.
Support and develop clinical staff through mentoring, coaching, counseling, and developmental or performance improvement plans as appropriate.
Complete annual staff performance evaluations by assigned due dates.
Ensure individual and staff competencies and continuing education modules are completed on time.
Participate in meetings, projects, and committees as needed or requested.