Clinical Support Tech I -Urology Support Services

UNC Health•Chapel Hill, NC

2d•Onsite

About The Position

The Clinical Support Tech I in Urology Support Services combines administrative and clinical responsibilities to support patient care and improve access to clinic and procedural services. The position assists professional caregivers with patient care, transports patients and equipment, sets up and maintains patient rooms, and performs clerical, transcription, and patient-care-unit desk functions. The role includes pre-procedural phone calls, preparation of new-patient appointments, management of in-basket messages and provider support, and cross-training to provide clinical coverage as needed. The technician assists physicians and other health care providers with routine examinations and procedures, reviews patient-care documentation and promptly reports significant changes, and performs a range of clerical and administrative tasks. Clinical duties may include direct personal care, obtaining and recording vital signs and measurements, specimen collection, catheter care, simple wound care, and other activities described in the plan of care. The technician also reinforces routine patient teaching and documents understanding of instructions. This is a full-time, onsite, day-schedule position in Chapel Hill, North Carolina, with 40 standard hours per week. UNC Health describes itself as a community of more than 56,000 teammates working to improve the health and well-being of communities across North Carolina.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services.
Basic Life Support (BLS) certification.
Fluent verbal and written English.
Ability to develop computer skills if not already competent.

Responsibilities

Complete pre-procedural phone calls with patients.
Prepare new-patient appointments.
Manage in-basket messages and provide provider support.
Cross-train to provide clinical coverage as needed.
Assist physicians and other health care providers with routine examinations and procedures, including obtaining equipment and supplies.
Review patient-care documentation for significant changes in a patient's condition and immediately report them to a registered nurse or physician.
Organize and prioritize clerical workload; greet and direct visitors; research information; review and revise orders as requested; answer telephones and patient call lights; transcribe physician orders; and maintain medical records.
Perform quality assurance audits, safety checks, supply inventory, PI audits, and data entry.
Clean work areas, maintain office equipment, troubleshoot common software and hardware problems, change linens, restock supplies, transport patients, supplies, and specimens, and assist with orientation of new employees and students.
Provide direct personal care according to the plan of care, including bathing, dressing, feeding, and assisting with ambulation.
Measure and record vital signs, patient height, and weight.
Perform duties that may include specimen collection, skin preps or scrubs, catheter care, capillary blood glucose checks, simple wound care, range-of-motion exercises, and postural drainage.
Reinforce routine teaching provided by a registered nurse or physician, document patient understanding, and distribute patient education materials at the request of patients or health care providers.