RN Field Clinical Care Coordinator - Medford, Lexington, Waltham, MA

UnitedHealth Group • Medford, MA

52d • $29 - $52 • Hybrid

About The Position

The RN Field Clinical Care Coordinator will be an essential element of an Integrated Care Model by relaying pertinent information about members’ needs, advocating for the best possible care available, and ensuring they have the right services to meet their needs. This is a Field-based role, requiring at least 50% of time spent visiting members in their homes. The role demands flexibility, adaptability, and patience in various situations. The position offers the flexibility to work remotely for individuals residing within the Medford, Lexington, Waltham, MA market and surrounding areas.

Requirements

• Current and unrestricted independent licensure as a Registered Nurse in the state of MA
• 2+ years of clinical experience
• Intermediate level of proficiency with MS Office, including Word, Excel and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals or providers' offices (to cover Lawrence, Methuen, Haverhill, Andover, Dracut, and surrounding cities)
• Access to reliable transportation & valid US driver's license

Nice To Haves

• Bachelor’s or Master’s degree in Nursing
• Certified Care Manager (CCM)
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience working in team-based care
• Background in Managed Care
• Ability to utilize an Electronic Medical Record or other electronic platforms
• Bilingual in Cantonese, Mandarin, and Vietnamese

Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-term disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level