RN Clinical Liaison

Heartland Hospice • Mt. Pleasant, MI

2d

About The Position

Heartland Hospice is seeking an experienced and compassionate RN Clinical Liaison to manage intake and referral processes and help meet the needs of patients, families, referral sources, and the organization. The role builds professional relationships, coordinates hospice admissions, and supports community awareness of hospice services.

The liaison receives and responds to referrals, assesses hospice eligibility through medical-record review and clinical evaluations, and educates patients and families about hospice care. The role also completes documentation, coordinates admissions, supports clear handoffs between referral partners and the hospice care team, and makes daily visits to hospitals and facilities. The position requires hospice experience, an active RN license in the state of employment, CPR certification, and a valid driver’s license and automobile insurance.

Requirements

• Licensed nurse with three to five years of hospice experience; a minimum of three years of hospice experience is required.
• Current RN license to practice nursing in the state of employment.
• CPR certification.
• Valid driver’s license and automobile insurance.
• Strong knowledge of hospice care and the needs of patients and families.
• Familiarity with community resources and referral networks.
• Excellent patient assessment and documentation skills.
• Ability to supervise staff, coordinate services, and manage programs effectively.
• Strong communication and interpersonal skills, including sensitivity to diverse backgrounds.
• Compassion and sensitivity toward terminally ill patients and their families.
• Flexibility to manage varied tasks and shifting priorities.
• Professional maturity, collaboration, and tact when working with interdisciplinary teams.
• Ability to influence and educate referral sources, patients, and families.
• Commitment to patient advocacy and quality care.

Nice To Haves

• BSN with five or more years of hospice experience.
• Prior experience as a discharge planner, case manager, or educator.

Responsibilities

• Receive and respond to referrals from hospitals, home health agencies, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
• Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
• Educate patients and families about hospice care, including what it includes and how it works.
• Complete documentation and coordinate intake and admission, ensuring legal, clinical, and payer requirements are met.
• Liaise between referral sources and the hospice care team to support seamless handoffs, clear communication, and rapid responses.
• Visit hospitals and facilities daily and maintain visibility and accessibility with discharge planners, case managers, and physicians.
• Build and maintain relationships with referral partners and identify outreach opportunities to increase awareness of hospice services.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN programs for full-time associates.
• Free continuing education units for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed