RN Clinical Liaison

Gentiva•Columbia, TN

About The Position

Gentiva is seeking an experienced, compassionate Hospice Clinical Liaison to ensure intake and referral processes meet the needs of patients, families, referral sources, and the organization. The role builds professional relationships, coordinates admissions, and supports community awareness of hospice services. The liaison receives and responds to referrals, assesses patient eligibility, educates patients and families about hospice care, and completes documentation and admission coordination. The position also serves as a connection between referral sources and the hospice care team, visits hospitals and facilities, and develops relationships and outreach opportunities with referral partners.

Requirements

Licensed nurse with three to five years of hospice experience required.
Minimum of three years of hospice experience required.
Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.
Strong knowledge of hospice care and the unique needs of patients and families.
Familiarity with community resources and referral networks.
Excellent patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills, with sensitivity to diverse backgrounds.
Compassion and sensitivity to the needs of terminally ill patients and their families.
Flexibility to manage varied tasks and shifting priorities.
Professional maturity, collaboration, and tact when working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.

Nice To Haves

BSN with five or more years of hospice experience.
Prior experience as a discharge planner, case manager, or educator.

Responsibilities

Receive and respond to referrals from hospitals, home health agencies, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
Educate patients and families about hospice care, including what it includes, how it works, and why it matters.
Complete documentation and coordinate intake and admission, ensuring legal, clinical, and payer requirements are met.
Liaise between referral sources and the hospice care team to support seamless handoffs, clear communication, and rapid responses.
Visit hospitals and facilities daily and maintain visibility and accessibility with discharge planners, case managers, and physicians.
Build and maintain relationships with referral partners and identify outreach opportunities to increase awareness of hospice services.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance for ASN to BSN and BSN to MSN programs for full-time associates.
Free continuing education units for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary pet, critical illness, accident, and long-term care benefits for full-time associates.