RN Clinic Administrator

Valor Healthcare, Inc.•Town of Scriba, NY

13h•Onsite

About The Position

Valor Healthcare is seeking a passionate RN Clinic Administrator for its Community Based Outpatient Clinic (CBOC) in Oswego, New York. The administrator is responsible for all operational aspects of the individual clinic, with a significant focus on tactical, day-to-day operations. The role works in partnership with the Clinic Medical Director and supports high clinical quality, exceptional customer service, clinic financial performance, veteran enrollment and retention, staffing, and strategic initiatives. The posting offers a competitive salary, excellent benefits, three weeks of PTO to start, and a weekday schedule. This is considered a safety-sensitive position.

Requirements

At least two years of healthcare management experience; experience in a government healthcare environment is preferred.
A baccalaureate degree, associate degree, or diploma certificate in registered nursing, subject to specific VA contract requirements.
Current registered nurse license or certification in the state where the clinic is located.
At least four years of experience as a registered nurse.
Excellent written and verbal communication skills, in person and over the phone.
Ability to manage both up and down.
Energetic and optimistic demeanor.
Strong service mentality and focus on meeting defined service standards.
Proficiency in computer applications such as Word and Excel.
Strong organizational skills.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement an improvement plan, and evaluate its effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.
Current Basic Life Support certification.

Nice To Haves

Graduate degree preferred.
Government healthcare environment experience preferred.

Responsibilities

Manage day-to-day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service, and partner with the Clinic Medical Director.
Ensure colleagues provide excellent customer service to veterans in person and over the phone, as well as to colleagues and clinic visitors.
Manage clinic financial performance, with emphasis on revenue growth through enrollment and non-personnel cost containment.
Manage the strategy for new clinic enrollees and expand market penetration in the clinic’s catchment area, including participating in outreach events.
Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
Maintain staffing levels consistent with veteran enrollment and contract terms while ensuring maximum efficiency.
Review and analyze clinical quality metrics, financial reports, staffing levels, and other relevant reporting.
Attract, coach, mentor, and retain talent through communication, training, competency enforcement, and performance management when required.
Develop and maintain positive, collaborative relationships with VA partners and keep the Regional Director informed of significant issues.
Support and execute clinical or operational initiatives and strategic initiatives that advance the success of the business.