RN Case Manager (Registered Nurse)

Arkansas Hospice, Inc.•Searcy, AR

About The Position

The Registered Nurse Case Manager oversees and participates in appropriate clinical interventions and support for an assigned caseload of hospice patients. The role manages patient care after initial admission and assignment, helps with admissions as requested, and coordinates ongoing care with patients, families, physicians, community organizations, and interdisciplinary team members. The case manager monitors pain and symptoms, updates plans of care, facilitates referrals, and provides education about hospice services. The role also contributes to staff orientation and training, reviews documentation, participates in team meetings and performance improvement activities, and supports community outreach. The position rotates on-call duty to provide 24-hour service as assigned and requires maintaining confidentiality, meeting organizational policies and attendance standards, and providing effective customer service. This is a safety-sensitive position requiring sustained alertness and concentration while handling confidential information, performing life-threatening procedures, monitoring or operating medical equipment, or working with controlled substances or medicine.

Requirements

Graduation from an accredited school of nursing.
At least one year of nursing experience in a hospital, home health agency, hospice, or related program.
Current license as a Registered Nurse in Arkansas.
Valid Arkansas driver’s license.
Personal automobile and automobile insurance.
Knowledge of palliative care, particularly symptom control associated with terminal illness.
Knowledge of holistic patient care and the nursing process as applied to hospice patients and families.
Knowledge and acceptance of hospice philosophy and principles of care.
Ability to organize and prioritize workloads to meet deadlines.
Ability to recognize positive and negative aspects of death and grief.
Effective oral and written communication skills, including communication with coworkers and other customers.
Ability to follow basic safety policies and procedures.
Good judgment and ability to maintain confidentiality.
Ability to work as a team player and demonstrate tact, resourcefulness, patience, and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to work in a fast-paced environment.
Ability to maintain alertness and concentrate for extended periods while performing safety-sensitive duties.

Nice To Haves

Bachelor of Science in Nursing (BSN).

Responsibilities

Manage patient care functions after initial admission and assignment to a designated RN Case Manager.
Assist in the admission process as requested.
Interpret Arkansas Hospice policies and procedures as needed to support staff understanding and compliance.
Coordinate and collaborate with interdisciplinary team members to manage ongoing plans of care and meet patient and family needs.
Update plans of care and keep team members informed about patient status and changing care needs.
Facilitate effective written and verbal communication with patients, families, and healthcare providers.
Maintain communication with attending physicians and community organizations concerning resources for assigned patients and families.
Monitor pain and symptom control to promote patient comfort.
Coordinate CNA scheduling needs with the Patient Care Coordinator, Area Manager, or designee.
Initiate referrals for hospice-related care and services.
Serve as a preceptor for nurses in orientation, students, and trainees.
Review staff documentation as directed and ensure it is complete, accurate, and timely in accordance with organizational policies and practice standards.
Participate in interdisciplinary team meetings, case conferences, care planning, and other assigned committee meetings.
Participate in Performance Improvement activities.
Participate in community outreach to educate the public about Arkansas Hospice services.
Coordinate and provide education about hospice and hospice services to patients, families, team members, and the community.
Rotate on-call duty to provide 24-hour service to patients and families as assigned.
Maintain strict confidentiality.
Provide excellent customer service and demonstrate teamwork and cooperation.
Follow supervisor direction and instructions, seek additional information as needed, and work with minimal supervision.
Adhere to organizational and departmental policies and procedures.
Meet attendance and punctuality standards and notify the supervisor promptly about absences or tardiness.
Attend required meetings and in-services and pursue additional professional development as appropriate.