RN Case Manager- 2A, Level II

Big Bend Hospice•Panama City, FL

About The Position

The RN Case Manager II provides comprehensive case management and admission services for hospice patients across care settings. The role combines patient admissions, clinical assessments, care coordination, and interdisciplinary collaboration to support transitions into hospice and the delivery of end-of-life care. The RN Case Manager coordinates services, advocates for patients and families, maintains regulatory compliance, and promotes the hospice philosophy throughout the patient journey. The position includes clinical leadership responsibilities, including supervising Hospice Aides and Licensed Practical Nurses and developing their plans of care. The RN Case Manager also mentors peers, new team members, and students, and promotes teamwork and patient-centered care. The role involves field travel throughout the service area and participation in weekend, evening, and holiday coverage rotations.

Requirements

Active and unrestricted Florida Registered Nurse (RN) license.
Valid Florida Driver's License.
Current automobile insurance meeting organizational requirements.
Reliable transportation for travel throughout the service area.
Excellent verbal and written communication skills and ability to communicate professionally in English.
Strong interpersonal skills, including the ability to establish trust and rapport with patients, families, physicians, and team members.
Effective negotiation and conflict-resolution abilities.
Exceptional organizational skills and attention to detail.
Strong analytical, problem-solving, prioritization, delegation, clinical judgment, and decision-making skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Integrity, professionalism, accountability, ethical conduct, and commitment to compassionate, patient-centered hospice care.
Proficiency in Microsoft Office Suite and related software applications.
Ability to use electronic medical record systems and mobile technology and complete accurate, timely documentation.
Ability to manage the physical demands and emotional challenges of caring for terminally ill patients and their families.
Ability to adapt to changing patient needs and care environments.
Ability to perform frequent movement, travel, and direct patient care activities, including standing and walking for 66–100% of the shift; sitting for 0–33% of the shift; lifting up to 50 pounds; carrying up to 25 pounds; pushing and pulling up to 250 pounds on wheels with assistance; and climbing 1–5 flights of stairs as required.
Ability to bend, squat, rotate, kneel, reach overhead or at extension, and crawl if required to safely perform duties.
Visual acuity sufficient to review medical records, enter data, and administer and document patient care.
Hearing ability sufficient to communicate, use communication devices, recognize patient needs, and identify environmental safety concerns.
Minimum of one year of inpatient nursing experience is listed as preferred.

Nice To Haves

Previous hospice care experience.
Previous home health experience.
Previous long-term care experience.
Experience coordinating care across multiple care settings.
Knowledge of hospice regulations and end-of-life care practices.
Minimum of one year of inpatient nursing experience.

Responsibilities

Evaluate patients and families for hospice eligibility using approved admission criteria and procedures.
Conduct pre-assessments and admission visits in homes, hospitals, nursing facilities, and other care settings.
Collaborate with referral sources, physicians, hospitals, and community partners to facilitate timely hospice admissions.
Educate patients and families about hospice philosophy, eligibility, services, and expectations.
Develop, coordinate, and implement individualized Interdisciplinary Group (IDG) Plans of Care.
Coordinate with physicians, social workers, chaplains, hospice aides, volunteers, and other team members to meet patient needs.
Maintain communication and manage patient caseloads to support continuity and quality of care.
Provide skilled nursing assessments and interventions, including pain management, symptom control, end-of-life care, patient and caregiver education, and holistic care.
Assess changes in patient condition and implement appropriate interventions using sound clinical judgment.
Complete accurate and timely admission and clinical documentation, including compliant electronic medical record documentation.
Apply Medicare, Medicaid, hospice Conditions of Participation, and state and federal regulatory requirements.
Supervise Hospice Aides and develop Hospice Aide Plans of Care.
Supervise Licensed Practical Nurses and develop LPN Plans of Care.
Mentor peers, new team members, and students and support teamwork and accountability.
Participate in IDG meetings and quality assurance and performance improvement activities.
Work with the Admissions Team, Education Team, Community Relations Team, referral sources, and healthcare providers.
Build and maintain positive relationships with patients, families, physicians, facilities, and community partners.
Represent Big Bend Hospice professionally, compassionately, and with integrity in the community.
Use resources and supplies responsibly and cost-effectively and support organizational goals and quality initiatives.
Participate in assigned weekend rotations, evening rotations, and holiday coverage.
Perform additional duties as assigned.