RN Case Manager – Home Care- NAPLES, 34112

Family Pillars Homecare • Naples, FL

9d • Remote

About The Position

Family Pillars Homecare is seeking an organized, clinically skilled Registered Nurse to manage and coordinate home care services for patients throughout Southwest Florida. Candidates based in Naples, Lehigh Acres, or Fort Myers are welcome; the caseload covers the wider Southwest Florida region. The position is primarily remote, with in-person patient visits as needed.

The RN Case Manager coordinates managed care, workers’ compensation, and private-pay cases, serving as a clinical point of contact for patients, families, caregivers, therapy providers, payers, and adjusters. The role combines clinical assessment and care planning with authorization tracking, communication, documentation, quality assurance, and collaboration with internal teams to support responsive, patient-centered care.

Requirements

• Active Florida Registered Nurse (RN) license.
• Strong clinical assessment, care planning, and patient monitoring skills.
• Ability to coordinate managed care, workers’ compensation, and private-pay cases while accounting for differing communication, authorization, and documentation needs.
• Understanding of service authorizations; ability to track approved services, identify upcoming expirations, and communicate requests for changes or extensions.
• Strong professional communication skills when working with patients, families, caregivers, providers, payers, and adjusters.
• Ability to explain care plans and service expectations clearly, manage concerns professionally, and maintain appropriate confidentiality.
• Excellent organization, documentation, time management, and follow-through.
• Comfort using electronic documentation systems and remote communication tools.
• Ability to work independently, prioritize competing needs, and manage a geographically dispersed caseload.
• Reliable transportation and willingness to travel throughout Southwest Florida for patient visits as needed.

Nice To Haves

• Home care or home health case management experience.
• Managed care coordination experience, including payer communication and authorization tracking.
• Workers’ compensation case coordination experience, including communication with adjusters, external case managers, and treating providers.
• Private-pay care coordination experience and direct communication with patients and families regarding service needs and expectations.
• Experience coordinating nursing, caregiver, and therapy services.

Responsibilities

• Manage a caseload of managed care, workers’ compensation, and private-pay patients throughout Southwest Florida.
• Review and update individualized care plans in collaboration with patients, families, caregivers, providers, and other care team members.
• Conduct in-home assessments and patient visits as needed based on clinical needs and case requirements.
• Monitor changes in patient condition, identify concerns, and coordinate timely follow-up.
• Coordinate services within approved authorizations, monitoring authorized hours, visits, service dates, and requests for additional care.
• Communicate with managed care representatives, workers’ compensation adjusters, external case managers, and treating providers about patient progress, care needs, and service coordination.
• Coordinate private-pay services with patients and families, communicating care plans, service expectations, and changes in care needs.
• Maintain accurate, timely clinical documentation and case updates that meet agency standards and applicable payer requirements.
• Collaborate with scheduling, HR, and clinical leadership to address staffing needs, communicate case-specific instructions, and support continuity of care.
• Assist with onboarding and orientation of field staff assigned to cases.
• Identify and address barriers to care, service gaps, and patient or family concerns.
• Assist with daily quality assurance of notes and files, including starts of care, evaluations, and clinical visits, including therapy visits.

Benefits

• Hourly pay of $38–$40.
• Primarily remote work with patient visits as needed.
• Supportive, responsive clinical leadership.
• Collaborative team focused on coordinated, patient-centered care.
• Opportunity to help grow and strengthen home care services throughout Southwest Florida.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed