RN Case Manager

DAP Health•El Cajon, CA

17d•$36 - $48•Hybrid

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. The RN Case Manager serves as an advocate and care coordinator for at-risk patients, including those being discharged from the hospital, managing chronic disease non-compliance, newly diagnosed with chronic disease or cancer, frail, elderly, or frequent emergency room utilizers. The RN Case Manager is responsible for conducting an in-depth assessment of a client's needs and providing appropriate interventions to improve outcomes, ensure access to care, reduce re-hospitalization, and offer support systems for the management of the condition.

Requirements

RN Degree
At least 2 years' work experience in Case Management or related field
Strong technical knowledge of management principles and practices
Demonstrate excellent oral and written communication skills
Proficient in thoroughly documenting conversations and actions related to case management
Exhibit effective interpersonal skills
Ability to work effectively in collaboration with diverse groups of people
Proficient in performing mathematical calculations, organizing, and prioritizing workload
Ability to work effectively and efficiently under stress
Capable of handling difficult situations with professionalism
Shows integrity, positive attitude, mission driven attitude, and is self-directed with a demonstrated passion for DAP Health’s mission and commitment to working collaboratively with the executive team
Basic business intuition and common sense
Strong work ethic
Skilled in supervising, multitasking, and following instructions
Proficient in reading, writing, speaking, and understanding English

Nice To Haves

Bilingual in Spanish and English is preferred

Responsibilities

Conduct a thorough needs assessment based on the risk factor or diagnosis provided at the time of referral - this may include a medical history, functional abilities, and social components including family support systems, ability to function independently, ability to obtain medication and understand the prescription, language skills and medical insurance status
Arrange and coordinate various services based on the needs of the patient - these may include public or private programs, not-for-profit organizations, transportation, in home support services, medical insurance, patient and family education, home health, medication use, and others
Assist with paperwork necessary to obtain services
Maintain adequate knowledge of resources available and conduct additional research when indicated or necessary to resolve complex cases
Act as an advocate between agencies and clients to ensure timely interventions and develop a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions
Demonstrate the knowledge base necessary regarding resources and health care services to appropriately assist the client and communicate effectively with the medical team
Demonstrate ability to manage the case through the continuum of care towards providing timely interventions and an appropriate outcome
Provide adequate care coordination, effectively communicate the interventions and progress with the health care team, and conduct timely follow-up assessments
Maintain appropriate documentation including but not limited to client information, diagnosis, and medical history, communication with service providers, details of the referrals issued, plans, goals, and outcomes
Make recommendations for changes in the direction of projects based on informed and acquired knowledge of trends and community changes
Conduct or participate in community meetings as deemed appropriate for the current assignments or potential opportunities of development
Integrate support functions effectively with the clinic services and operations
Assist with opening new opportunities for funding or program growth by staying informed and establishing a network of community resources
Participate in organizational performance improvement projects related to current activities and annual MA Clinical Skills Competency Training events
Provide patient and clinic support on a case-by-case basis to surrounding clinics
Offer patient and clinic support as part of the call center RN Triage coverage and assist with special projects requiring RN expertise as needed
Develop and monitor departmental and program/project operating budgets, costs and schedules
Supervise, lead, coach, and use best management practices to improve staff performance
Support and model the identified vision, values, and behaviors of the organization
Work with staff to develop systems to ensure consistent, high-quality project management
Other duties as assigned
Ensure compliance with policies and procedures related to safe work practices
Use appropriate equipment and/or tools to ensure workplace safety
Immediately report unsafe working conditions
Maintain privacy and security of all patients, employee, and volunteer information and access to such information
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent, or unlawful behavior or activity
Uphold strict ethical standards