RN Case Coordinator

Mass General Brigham•Boston, MA

13d•Remote

About The Position

The Ambulatory Oncology Case Manager/RN Care Coordinator is a full-time, 40-hour per week position with a variable day shift, located within the MGB Cancer Institute at Brigham and Women's Hospital (Main Campus). This role is fully remote and serves as a vital link in providing patients with access to necessary services and treatments throughout their cancer care journey. The case management team is responsible for coordinating home-based services such as VNA, hydration, oxygen, and durable medical equipment. They are also skilled in obtaining prior authorizations for medications and treatments. All coordination is documented in the electronic health record. The team collaborates with physicians, APPs, ambulatory practice RNs, pharmacies, outside vendors/agencies, and patients/families. Foundational knowledge in oncology care is required, along with the ability to learn insurance regulations, including Medicare/Medicaid policies. Additional training will cover the needs of various oncology patient populations. The ideal candidate will demonstrate strong patient advocacy and exemplary professional communication skills.

Requirements

Current licensure as Registered Nurse in Commonwealth of Massachusetts Required.
Minimum 1–3 years of oncology care experience within the past five (5) years required.
Excellent organizational and communication skills.
Excellent oral, written, and telephonic skills and abilities.
Superior inter-personal skills.
Strong competency working with hospital computer systems and case management systems.
Competent using Microsoft Word, PowerPoint, and Excel.
Ability to work well with physicians and ambulatory staff in a practice or health center setting.
Demonstrated ability to present and speak in front of groups.
Knowledge and skills to differentiate levels of care.
Ability to handle routine work, unexpected priorities, and multitask.
Familiarity with various forms of health care re-reimbursement.

Nice To Haves

Master's Degree Nursing preferred.
Prior case management, utilization review, or care coordination experience strongly preferred.
Ambulatory experience working in a health center or physician’s office strongly preferred.
Experience with complex patient populations (e.g., solid tumors, hematologic malignancies, BMT) strongly preferred.
Health care re-reimbursement experience strongly preferred.
Knowledge of insurance authorization processes and healthcare systems strongly preferred.

Responsibilities

Performs program-specific patient outreach, education, and recruitment.
Consults with patients’ physicians and/or Medical Directors about high-priority patients and potential care management plans.
Initiates telephone or in-person contact with eligible patients to perform initial assessment, healthcare education, and develop a realistic care management plan.
Incorporates knowledge of case management, levels of care, and utilization management principles to implement high-quality, cost-effective care plans.
Utilizes excellent interpersonal skills when communicating with patients, families, and physicians in order to develop rapport, build trust, and engage patients in health promotion activities.
Influences utilization of health care resources by providing direct care coordination to patients, encouraging enrollment in disease and case management programs, providing care coordination intervention and follow-up prior to and after interaction with health care system, e.g., inpatient, ED visit, outpatient services, etc.
Using medical management criteria or other diagnostic screening criteria, determines appropriateness of hospital admissions and disease management programs.
As indicated, provides direct and ongoing care management to select patients and/or refers to existing care management programs: insurance-based specialty case management programs, BWPO Disease Management programs, Partners HealthCare Disease Management programs, etc.
Communicates with other health care clinicians throughout the continuum about patient’s care, utilization, and follow-up plans, e.g., ED Care Facilitators, inpatient Care Coordinators, post-acute case managers, social workers, pharmacists, etc.
Establishes a consistent communication and reporting schedule for periodic contact with providers and patients to review patient status and progress toward goals.
Notifies Nursing Director, PCP, MD Advocate, and/or Medical Director about (over/under) utilization of services and patient’s compliance with program.
Collaborates with PCP, MD Advocate, and/or Medical Director, re. challenging patient situations.
Acts as clinical resource person for program’s quality efforts.
Attends and presents case reviews at practice meetings, program meetings, and care coordination meetings.
Utilizes care management systems to document, monitor, and evaluate patient interventions and care plans.
Keeps current with related trends in care management, including health education and coaching.
Participates in regular meetings with the Nursing Director and Medical Director to review performance, patient volume, projects, outside professional activities, and upcoming goals to achieve.
Demonstrates a positive attitude in dealing with problems or crisis situations.
Is aware of and follows BWH policies and procedures for general safety, fire safety, parking, proper body mechanics, infection control, attendance, punctuality, and appearance.
Works effectively with team members.
Demonstrates initiative and creativity to continuously improve services, processes, and other activities that affect quality and utilization.
Performs all duties in an independent, professional manner and requests assistance when necessary.
Work reflects excellent organizational skills.
Willingness to be flexible in situations.
Performs duties of lesser, equal, or greater responsibility as requested.
Assumes accountability for professional growth and development.
Exemplifies program teachings and acts as a role model for patients by practicing behaviors consistent with goals of the program.
Assists in preparation for Joint Commission, CMS, and other surveys as applicable to role.
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners.
Follows safe practices required for the position.
Complies with appropriate BWH and Partners policies and procedures.
Fulfills any training required by BWH and/or Partners, as appropriate.
Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.