RN Care Support Manager

Empath Health•West Palm Beach, FL

1d•Onsite

About The Position

Trustbridge Hospice, a member of Empath Health, is seeking an RN Care Support Manager to oversee the daily operations of assigned regions, including Support Center, Clinical Staffing, and Crisis Care functions, at its West Palm Beach office. The role ensures care and team decisions comply with agency policies, procedures, and governing regulatory requirements. It also uses financial indicators and performance metrics to improve operations, supports customer service excellence, and promotes learning and collaboration across departments. The manager teaches, coaches, and provides feedback to support staff performance; responds promptly to feedback from internal and external customers; and implements systems, processes, and best practices to improve the patient and customer experience. Empath Health is a not-for-profit healthcare organization providing connected services across Florida and describes its approach as Full Life Care for All.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Seven to ten total years of RN experience preferred.

Nice To Haves

Master’s degree.
Two years of hospice experience.
At least two years of management experience.
Seven to ten total years of RN experience.

Responsibilities

Oversee daily operations of assigned regions, including Support Center, Clinical Staffing, and Crisis Care functions.
Ensure team decisions and care reflect knowledge of and compliance with agency policies, procedures, and governing regulatory bodies.
Use understanding of financial indicators and metrics to measure and improve performance.
Inspire and empower others to engage with the organization's broader vision and deliver excellent customer service.
Provide teaching, coaching, and feedback to promote optimal performance.
Establish processes that encourage learning from others within and across departments.
Seek and respond urgently to feedback from internal and external customers.
Implement systems, processes, and best practices to enhance the patient and customer experience.