RN Care Manager

TheKey•Vienna, VA

26d•$81,000 - $121,000

About The Position

The RN Care Manager is responsible for ensuring consistent, quality care for TheKey’s clients and supporting client satisfaction and long-term retention. The role maintains accurate, current client care plans through assessments and reports, monitors care delivery, identifies when additional or different care may be beneficial, and builds strong relationships with clients and their support systems. Care is approached holistically, addressing clients’ physical, emotional, and social well-being while promoting quality of life and independence. The position conducts in-person nursing assessments, reassessments, and quality assurance visits; coordinates care plans and caregiver support; and collaborates with internal and external partners. The RN Care Manager also supports smooth operations, regulatory compliance, case retention, and service growth. Local travel may be required for up to approximately 75% of the time.

Requirements

Current Registered Nurse license in the state of employment; continued employment depends on maintaining an active license in good standing.
Excellent customer service and conflict resolution skills.
Computer proficiency and ability to document accurate and timely notes in systems related to client visits.
Current driver’s license and proof of insurance.
Ability to travel locally approximately up to 75% of the time.
Ability to lift and carry up to 15–20 pounds.
Ability to sit, stand, and walk for prolonged periods throughout the workday.
Ability to use standard office equipment.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
Five years of experience in health care, elder care, social work, or a related industry preferred.

Responsibilities

Manage day-to-day client relationships and the delivery of quality care.
Take a holistic approach to client care, focusing on quality of life and recommending ways to improve care and the client experience.
Conduct in-person nursing initial assessments, reassessments, and quality assurance visits, including home safety, routines, preferences, needs, support systems, and caregiving needs; develop tailored care plans.
Build rapport with clients and strengthen relationships with their support systems through effective communication.
Keep the care team informed and ensure care plans are documented thoroughly and updated routinely.
Communicate and collaborate proactively with internal and external customers, including through meetings as appropriate.
Consult with clients about their needs, preferences, experience, and objectives, and evaluate potential solutions.
Serve as a subject matter expert for quality control and quality assurance matters.
Ensure state regulations are considered and that required visits and documentation are completed compliantly.
Ensure caregivers meet state requirements, are adequately trained, and receive RN instruction or supervision as required.
Follow the Start of Care Process and provide additional support for new cases to promote client satisfaction.
Proactively assess and reassess client needs and refer clients to additional services, adjust services, or change caregiving staff as appropriate.
Coordinate with the interdisciplinary team on caregiver matching, billing accuracy, and long-term care insurance benefit utilization.
Manage caregiver introductions to clients and families and recommend additional caregiver training as care needs evolve.
Manage escalations and complaints from clients, caregivers, and others, using judgment and discretion to resolve them.
Review and adjust client rates as care progresses, considering changing needs, service quality, service issues, and client satisfaction.
Ensure compliance with state regulations and company guidelines.
Recommend or implement policies and procedures for individual clients or groups of clients.
Identify cross-referral opportunities and other ways to increase business from new and existing clients.
Provide on-call and after-hours support as needed.
Perform additional duties as assigned.