RMS System Manager
About The Position
This position is a Motorola Solutions System Manager for the PremierOne Records Management System dedicated to the Prince William County PD in Manassas VA. The System Manager will be responsible for various customer supporting functions and products including: Customer RMS systems, related services, and interfaces. Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position. The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer. Initiates problem solving action and follows through to resolution. Executes customer operations policies and procedures.
Requirements
- High School Diploma or equivalent, Bachelor's degree preferred
- 3+ years of Public Safety Applications experience involving Records Management Systems
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
- Experience creating positive working relationships with customers and application end users
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
- Excellent verbal and written communication skills
- Comfortable working both alone and in a team environment
- Ability to troubleshoot application system issues including hardware, network and third-party components
- Self-motivated with the ability to manage workload with minimal oversight
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
- Experience with Public Safety Applications including RMS
- Experience with Virtualization software
- Experienced with Network Load Balancing (NLB) and Clustering
- Experience with hardware blades and Storage Area Networks (SAN); HP preferred
- Experience with firewalls and routers; Fortigate preferred
- Familiarity with SQL, XML, .NET
- Motorola PremierOne RMS Experience or comparable RMS applications
- Proficiency in NIBRS incident base reporting
- High School Diploma, or Associates or Bachelor's degree required.
- Must be able to obtain a background clearance as required by our government customers.
Nice To Haves
- Bachelor's degree preferred
- HP preferred
- Fortigate preferred
Responsibilities
- Customer RMS systems, related services, and interfaces
- Basic network, infrastructure, and MSSQL database knowledge
- Builds and maintains positive, effective, and mutually beneficial-working alliances with the customer
- Initiates problem solving action and follows through to resolution
- Executes customer operations policies and procedures
- Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order
- Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends
- Troubleshoot application system issues including hardware, network and third-party components
- Manage workload with minimal oversight
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
