CAD/RMS Program Manager
About The Position
1 Alpha Consulting LLC is seeking a CAD/RMS Program Manager to lead program management, technical oversight, and operational coordination for mission-critical public safety technology systems supporting multiple agencies. This role involves directing contractor personnel, providing hands-on technical consulting, developing technical requirements, coordinating across agencies and vendors, managing vendor relationships and budgets, supporting mission-critical operations, overseeing reporting and compliance, leading modernization initiatives, and developing communications and documentation. The position is located in Pikesville, Maryland.
Requirements
- Bachelor's degree in Information Technology or a closely related discipline
- Minimum of 12 years of relevant IT or public safety technology experience
- Minimum of 10 years of specialized experience in program management, technical consulting, or system implementation
- Proven experience supporting or managing CAD/RMS/Mobile systems in a multi-agency environment
- Strong technical skills including SQL, data reporting, system analysis, and automation tools
Nice To Haves
- Experience supporting state agencies, public safety, or law enforcement environments
- Hands-on experience with CAD/RMS configuration, reporting tools, and integrations
- Knowledge of NIBRS reporting and compliance processes
- Proficiency in SQL, JavaScript, HTML, dashboards, and reporting web applications
- Strong leadership, communication, and stakeholder management skills in complex environments
Responsibilities
- Lead program planning, governance, prioritization, risk management, and delivery oversight for CAD/RMS/Mobile Initiatives
- Direct contractor personnel and oversee performance, staffing, onboarding, and workload prioritization
- Provide hands-on technical consulting including system configuration, report customization, and automation development
- Develop and manage technical requirements, system specifications, and implementation planning
- Coordinate across agencies, vendors, stakeholders to ensure seamless system operations and enhancements
- Manage vendor relationships, contracts, budgets, invoices, and deliverables tracking
- Support mission-critical operations including escalations, outages, SLA monitoring, and service readiness
- Oversee reporting, compliance, and audit support activities including NIBRS-related functions
- Lead modernization initiatives such as cloud migrations, integrations, and reporting enhancements
- Develop documentation, executive briefings, dashboards, training materials, and stakeholder communications.
- Manage transitions planning for knowledge transfer, continuity, and operational stability.
Benefits
- Professional development and growth opportunities
- Supportive, collaborative work environment
- Meaningful work that drives positive results
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What This Job Offers
Job Type
Full-time
Career Level
Senior
