RMA Shipping/Receiving Clerk

Supermicro•San Jose, CA

1d•Onsite

About The Position

Supermicro is seeking an RMA Shipping Clerk to work closely with the customer service and shipping teams to meet customer demands daily. This role requires following work instructions to complete assignments correctly and meet tight schedules. Supermicro is a Top Tier provider of advanced server, storage, and networking solutions and is experiencing unprecedented global expansion.

Requirements

Minimum of 1 year of warehouse/inventory experience preferred.
Excellent interpersonal communications and organization skills.
Ability to multi-task while making effective decisions.
Attention to details and strong organizational skill.
Independent person with the ability to complete tasks with minimal supervision.
Must be a team player.
Proficient with MS Office is required.
Regular in-office attendance is required during standard working hours.
Candidates should consider commuting distance and be prepared to fulfill responsibilities in the designated office location.

Responsibilities

Receive incoming RMA packages, log them, and open them to perform physical and visual inspection.
Review and ensure product information matches RMA receiving documentation.
Communicate with the customer service team regarding any receiving issues or discrepancies.
Follow up on pending RMA cases for completion and prioritize tasks based on urgency.
Handle the shipping process for RMA packages using FedEx, UPS, and trucking.
Organize and maintain cleanliness at the receiving dock and warehouse.
Handle internal product transfer shipments between logistics departments.
Maintain organized daily reports and documents.