RMA Lead

TensorWave•Las Vegas, NV

8d•Onsite

About The Position

We’re looking for a Data Center RMA Lead to join our team at our Las Vegas Headquarters during an exciting phase of growth. This position reports to the Director of Data Center Operations. In this role, you’ll be responsible for managing the entire lifecycle of our RMA Process and the Data Center RMA /Inventory Specialists located at each of our Data Center Sites. You will work closely with our Data Center Hardware Vendors and our cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.

Requirements

2+ years managing staff
2+ years working with hardware vendors along with experience utilizing their ticketing and RMA processes.
2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment.
Strong understanding of shipping/receiving procedures and RMA workflows.
Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors).
Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox).

Nice To Haves

Experience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility
Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments.
Direct experience managing hardware replacement workflows through enterprise portals such as Dell TechDirect, HPE Support Center, or Cisco CCO.
Previous experience using Data Center Infrastructure Management (DCIM) tools (e.g., NetBox, Device42, Nlyte) or enterprise inventory systems (e.g., SAP, Oracle, or ServiceNow Asset Management).
Working knowledge of NIST 800-88 or DoD 5220.22-M standards for secure data destruction and hard drive decommissioning.
Experience implementing 5S (Sort, Set in order, Shine, Standardize, Sustain) or Lean principles within a warehouse or inventory "cage" environment to optimize space and workflow.
Ability to visually distinguish between similar but incompatible components (e.g., SFP vs. QSFP, Multi-mode vs. Single-mode fiber, or different generations of DDR RAM).
Current or previous certification in the operation of pallet jacks, stackers, or forklifts within a warehouse or loading dock setting.
Familiarity with international shipping requirements, including Commercial Invoices, AES filings, or ATA Carnets for moving hardware across borders.
Experience designing or maintaining a barcoding/QR code system for rapid asset tracking and audit reconciliation.

Responsibilities

Conduct monthly reviews with the Data Center /RMA Specialists at each site to ensure that the critical spares inventory is maintained.
Ensure the Data Center Infrastructure Management (DCIM) database and ERP systems are updated by the Data Center team and accurately represent the current Data Centers physical layout and the equipment installed at each site.
Conduct monthly reviews with the Data Center RMA /Inventory Specialists at each site to ensure that 100% accuracy is maintained.
Conduct Quarterly reviews with the Data Center /RMA specialists at each site to ensure that the site inventory cages and data center floor are 100% accurate.
Conduct quarterly reviews of the procurement process to ensure that the data centers are properly stocked. Assist the Data Center RMA /Inventory Specialists and Data Center Managers with any procurement issues.
Work with the Data Center RMA /Inventory Specialists and Data Center Managers to ensure that all RMAs are handled efficiently and that all RMA related equipment is tracked, for delivery and returns. Work with the hardware vendors to coordinate the RMA process with them and work through all issues associated with the overall process.
Work with the Data Center RMA /Inventory Specialists to ensure that all defective media is handled according to company privacy standards (e.g., NIST 800-88). Maintain the accurate records of media handling for all Data Centers listed by each site per compliance and data privacy standards (e.g., NIST 800-88).
Review the records for each Data Center and verify that the information is recorded correctly and address any cases where it is not.
Oversee the coordination with the third-party vendors to ensure that the sites are notified when third-party vendor technicians are scheduled to be onsite and that their contact information is provided to the local Data Center RMA /Inventory Specialist and Data Center Manager.
Oversee the sites to ensure that all repairs are completed in a timely manner and that all safety, security, and “Clean Room” protocols are followed.
Oversee that all vendor repairs are done to standards and that the parts are being correctly logged.

Benefits

Stock Options
100% paid Medical, Dental, and Vision insurance for Employees
Company Health Savings Account Contributions
100% paid Short Term and Long Term Disability Insurance for Employees
Life and Voluntary Supplemental Insurance Options
Other Insurance Options, such as Pet & Legal Insurance
Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
Flexible Spending Account
401(k)
Employee Assistance Program
Flexible PTO
Paid Holidays
Parental Leave
Other In-Office Perks