Data Center RMA Team Lead

DSV • Bridgeport, CT

1d • Onsite

About The Position

DSV is seeking a Data Center RMA Team Lead to provide and maintain effective material orders, customer service, and inventory management, as well as various customer material movement requests. This role is responsible for the assembly and installation of servers and various electronic components using a variety of hand tools, power tools, and measuring devices. The position requires strong interpersonal and customer service skills for regular interaction with customers and stakeholders on-site at the datacenter. Critical thinking, analytical skills, and computer experience are essential for making informed decisions and meeting production goals. Knowledge of electrical safety and static discharge hazards is required due to working with live electrical and electronic equipment.

Requirements

• 3-5 years of related experience is required.
• Strong interpersonal and customer service skills.
• Ability to forge positive working relationships with different working groups.
• Critical thinking abilities and strong analytical skills.
• Experience with computers is required.
• Knowledge of electrical safety and static discharge hazards and protocols are required.
• Ability to be flexible and cross-train in multiple departments within the datacenter.
• Punctuality and reliability.
• Attention to detail and a focus on quality.

Nice To Haves

• Effective delegation and coaching skills.

Responsibilities

• Oversee loading and unloading of inbound and outbound freight to and from vehicles and containers, including the management of shipping documents and records.
• Perform quality checks on inbound and outbound freight, checking for accurate part numbers, quantities, and ensuring material is in pristine condition.
• Execute daily inventory cycle counts and replenishment orders for critical spare parts on site at the datacenter.
• Process return shipments of various electronic components utilizing multiple warehouse management systems.
• Oversee and perform the placement of server racks on the datacenter floor utilizing laser measuring devices with 100% accuracy.
• Oversee and perform the population of electronic components and install cabling into server racks by following provided diagrams and schematics.
• Install rack hardware using various hand, power, and measuring tools.
• Operate various types of material handling equipment such as straddle stackers, rack movers, and electric pallet jacks.
• Perform and oversee cleanup activities in the work area to ensure safety, cleanliness, and adherence to 5s standards.
• Push, pull, and lift frequently throughout the workday.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed