RMA Administrator

TTM Technologies • Toronto, ON

41d

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com Scope: RMA Administrator will coordinate the Retuned Material Authorization (RMA) process and is responsible for assisting in the planning and analysis of products and processes to eliminate future quality issues.

Requirements

• Knowledge of inspection equipment and MS Office Suite
• Assertive, motivated and capable of multi-tasking
• Detailed orientated with strong analytical and organizational skills
• Ability to work with independently with minimal supervision
• Superior written and verbal English communication skills
• Above average interpersonal skills
• Failure analysis and diagnosis
• Procedural documentation capabilities related to the quality function.
• Computer proficiency.
• Ability to read, write and communicate in English to the degree necessary to perform the job.
• High School diploma or equivalent with post-secondary, technical or advance course work preferred.
• 2+ years of experience in printed circuit board industry is essential.
• Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Nice To Haves

• Experience in electronics manufacturing is an asset.
• Experience in quality preferred.

Responsibilities

• Coordinates the RMA (Returned Material Authorization) process including issuing, receiving, analyzing and closing RMAs.
• Opening and examining customer returns.
• Issues RMA & NAFTA documentation to Customer Service, Quality Engineering (QE), and Customer when required
• Using the Quality portal, the administrator receiving various complaints or issues from customer service or other department in which the details must be verified in ERP (work order number, part number, defect code, quantity, etc.)
• Tracks RMA and coordinates the return and replacement to customer and remake of boards where required
• Documents and communicates internal defects found by Final Inspection
• Tracks and reports RMA related data to support Management and QE
• Report preparation of KPIs, on-time delivery, performance, defect, and SPC data.
• Preparing documentation and entering data for processing credits to customer accounts.
• Determining if product is useable in current state or can be refurbished
• Preparing reports on unsalvageable goods and monitoring status of product refurbishing
• Supports containment activities and supports QE’s throughout the RMA process
• Coordinates the request, verification and issuance of information to support the credit authorization process with management and accounting
• Prepares weekly and monthly reports to management on RMA activity.

Benefits

• Shift premium
• Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
• Quarterly Bonus Program (considered taxable income and subject to applicable taxes)
• Wellness: Medical and Dental, Health Spending Account (HSA)
• Life, AD&D, and Long-Term Disability Insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED