RM CUSTOMER COORDINATOR

ELLEFSON TRANSPORTATION GROUP INC•Augusta, GA

2d•Onsite

About The Position

The purpose of this Job Description is to establish and define the authority, accountability, reporting relationships, responsibilities, duties, and measures of performance of the Data Storage Coordinator. The basic function of the Data Storage Coordinator is to receive a work order from a customer or customer representative, schedule pick up and delivery times, capture the proper rates for the customer and promptly and accurately invoice them. The Data Storage Coordinator reports to, and is accountable to Records Management Client Services Manager. The Data Storage Coordinator is selected and appointed by the Records Management Client Services Manager after consultation with the Chief Executive Officer. He/She will be delegated the authority required to successfully accomplish all of the duties and responsibilities of this position. Authority to organize and coordinate work assignments. Analyzes problems and recommend corrective actions to the proper level of management to improve quality, productivity, safety and housekeeping. Ensure that customer or customer representative’s orders are processed in a timely and professional manner, all required regulations are adhered to, essential communications to Dispatchers or Sales when required, Warehouse personnel and the customer are completed and confirmed, all documents are correctly processed, disseminated and filed. Invoicing must be accurately completed within the proper timeframe and that the retrieval or refile process, whether it involves files or boxed records, has been a pleasant experience and the customer would recommend our services to others in the future. Adheres to the Company’s safety policies.

Requirements

High School diploma
Valid Driver’s License.
Two (2) to five (5) years or more experience in a similar position in the document storage or destruction industry.

Nice To Haves

Ability to calculate list of numbers, logically work through problems, work independently and make appropriate decisions, communicate effectively by telephone, keep accurate records, pay attention to details and demonstrated ability to work well and empathize with others.
Must be familiar with computerized data and order entry systems, inventory control systems and invoicing systems.

Responsibilities

Creating and maintaining a work environment that shows concern for the other personnel assigned to the area.
Making it understood that THE CUSTOMER IS OUR FIRST PRIORITY and that each employee is here to support that priority.
Assist in attaining the goals and objectivities of the Company.
Ensures cleanliness and safety of all work areas.
Dresses in an approved and appropriate business casual manner.
In case of accident or injury follows proper procedures.
Successfully build a "Team" atmosphere by working as a team player not an individual.
Create work orders for Record Management customers.
Create work orders on a daily basis for shredding.
Coordinates paperwork for "Office Purges" with the Data Storage warehouse.
Creates work orders to pull "Tapes" as required.
Completes "Change Orders" or "Stat Orders" as required by customers on a daily basis.
Ensure that all changes to the shredder schedule are clearly noted and the appropriate personnel have been notified including the Dispatcher.
Process work order and paper work for walk in customers.
Maintain all required data records.
Assign Destruction Bins to customer locations.
Ensure they are located to meet the customer’s requirements.
Develop and implement a schedule for on site shredding.
Supervise, monitor and provide guidance to temporary employees assigned to data entry.
Ensure that new client’s accounts are properly set up and maintained.
Submits reports as required in a timely manner.
Completes all filing daily.
Fax and receive faxes as necessary.
Provide support to Accounts Receivable promptly and professionally.
Provide superior levels of service to all customers.
Other duties and tasks that may be assigned to him/her from time to time by the General Manger Customer Coordination and/or the Chief Operations Officer.