TRAFALGAR - RIVER CRUISE PRODUCT DEVELOPMENT MANAGER

Uniworld - GRC Global River Cruises•,

4d•Remote

About The Position

Trafalgar is seeking a dynamic and strategic Product Development Manager to design, launch, and continuously refine its River Cruise portfolio. The role focuses on shore experiences, extensions, and optional experiences, bringing Trafalgar’s connection to people, places, and culture to life on the water. The manager will work closely with teams responsible for hospitality, onboard entertainment, operations, ship design, and marketing. The role owns the product vision and leads end-to-end development of Trafalgar River itineraries, from concept and design through launch and ongoing optimization. It collaborates with regional teams and operations, marketing, and commercial stakeholders to deliver guest satisfaction, financial performance, and operational execution. The position is remote and based in the EU or UK, with details to be agreed with the line manager. International travel is required. Applicants must be from the EU, EEA, Switzerland, or the UK.

Requirements

Deep knowledge of destinations and waterways, particularly in Europe, including routing, port logistics, and excursion feasibility.
Significant experience in product development or contracting within the cruising industry.
Ability to translate brand identity into guest-centered product design.
Excellent collaboration skills across functions and stakeholders.
Exceptional written and verbal communication skills, including the ability to convey a clear vision and inspire cross-functional alignment.
Entrepreneurial mindset and motivation to build and scale a new product category.
Strategic thinking and meticulous attention to operational detail.
High proficiency in Excel for costing, itinerary management, and product tracking.
Creativity, cultural curiosity, and a passion for connecting travelers with destinations.
Collaborative and approachable manner consistent with Trafalgar’s warm and human brand spirit.
Commitment to responsible tourism and TTC’s Make Travel Matter® goal.
Applicants must be from the EU, EEA, Switzerland, or the UK.

Nice To Haves

Global cruising industry experience.

Responsibilities

Define the strategic framework and product roadmap for Trafalgar River, aligned with the brand’s philosophy of cultural discovery, genuine connection, and effortless travel.
Develop and launch river cruise itineraries across the Rhine, Main, Danube, Seine, and future destinations, including routing, sailing schedules, shore excursions, inclusions, and day-by-day experiences.
Partner with Revenue Management, Yield, and Commercial teams on pricing, deployment, load factor strategies, and margin optimization.
Work with Tracoin, Uniworld, and contracting teams to identify and secure river cruise partners and shore experience suppliers, meeting quality and cost targets.
Define and continuously improve the end-to-end guest experience, ensuring quality, service standards, and storytelling across onboard and onshore touchpoints.
Coordinate Product, Contracting, Operations, Hospitality, Nautical, and Marketing teams to support seamless product development and delivery.
Conduct competitive analysis and market research to identify trends, guest expectations, and opportunities for product differentiation.
Partner with Marketing and Content teams on product narratives and brand positioning, and support market readiness through briefings and operational documentation.
Establish quality assurance processes, analyze guest feedback, brief Cruise Directors and onboard teams on the product vision, and drive continuous improvement.
Launch new itineraries on new vessels in line with the Value Creation plan to support competitiveness, innovation, and passenger growth.
Modify existing itineraries to drive sales and guest satisfaction.
Work with Finance to model costs, assess return on investment, and drive profitable growth.
Meet sales and NPS targets set with the successful applicant in line with business expectations.