Risk Manager

Children’s Minnesota • Minneapolis, MN

98d

About The Position

The Risk Manager has organization-wide management responsibilities as a key risk manager for Children’s Minnesota. The role provides guidance and best practices for high-risk patient situations, including patient and family events, device malfunctions, staff investigations, and assessments of organizational risk exposure. The Risk Manager is responsible for creating and delivering training and large-group presentations and serves as a day-to-day resource to clinicians and hospital staff on risk issues.

The position provides strategic program and operational management for the Family Liaison function, including process development, training, day-to-day management, and incident-trend monitoring. It also assists with medical device recalls, environment-of-care assessments, and general liability claims. The position works on call and carries a pager to provide coverage across various shifts of operation.

Requirements

• Bachelor’s degree in Nursing, Social Work, or another healthcare-related field.
• Hospital or clinic work experience.
• Five to seven years of experience in a hospital or clinic setting.
• Staff management experience, including process improvement and development and delivery of training.
• Excellent verbal and written communication skills.
• Ability to work with families of patients with complex psychosocial issues.
• Ability to work as part of a team.
• Excellent computer skills.

Nice To Haves

• Master’s-level degree or Juris Doctorate.

Responsibilities

• Provide strategic program and operational management for the Family Liaison function, with Family Liaison roles as direct reports.
• Assess and provide guidance on family issues, complaints, and safety or harm cases.
• Provide guidance on adoption and surrogacy issues throughout the Children's system.
• Manage risk events involving families, patient safety, or harm in coordination with the Clinical Risk Manager, insurance, claims, and outside legal counsel.
• Maintain knowledge of applicable federal and state regulations and laws.
• Track and document incidents and prepare incident trend reports.
• Create and document departmental processes.
• Create and facilitate training for clinical staff, family relations staff, and departments.
• Provide day-to-day risk guidance and best practices to clinicians and hospital staff.
• Deliver training and large-group presentations.
• Assist with medical device recalls, environment-of-care assessments, and general liability claims.
• Work on call and carry a pager to provide coverage across various shifts of operation.
• Evaluate and prioritize multiple, often competing demands.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Other fringe benefits
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level