Risk Management Supervisor

Qualfon•Carrollton, TX

14h•Onsite

About The Position

The Risk Management Specialist supports the Irving site client's engagement by helping maintain a secure, compliant, and audit-ready operating environment. The role coordinates, validates, documents, and escalates physical security, access control, data handling, site readiness, and risk management activities in alignment with client requirements, Qualfon policies, and direction from Information Security and Compliance teams. It serves as a site-level risk and security control partner to help ensure controlled areas, systems access, security procedures, audit routines, and remediation activities are executed consistently and documented accurately. This is a site-based position in Irving, Texas, supporting a controlled operating environment for the client engagement. It may involve periodic walkthroughs of production areas, secure rooms, entry points, MDF rooms, guard posts, disposal areas, and other controlled spaces. Flexibility may be required to support audits, access reviews, client visits, incident response, shift coverage validation, and urgent remediation needs. The role helps protect the integrity of the work environment and safeguard client and company information, supporting a secure, compliant, and well-managed operation. It reflects Qualfon’s values of service, teamwork, results, integrity, dignity, encouragement, and disciplined execution of security and compliance responsibilities.

Requirements

High school diploma or equivalent required.
Strong attention to detail, documentation discipline, and follow-through.
Ability to interpret and apply operational, physical security, access control, data-handling, and compliance procedures.
Strong communication skills and ability to work professionally with site leadership, associates, vendors, Information Security, Compliance, Facilities, IT, and client-facing stakeholders.
Ability to conduct audits, review logs, identify discrepancies, document findings, and follow up on remediation items.
Sound judgment, discretion, and ability to handle sensitive and confidential information appropriately.
Strong organizational skills and ability to manage recurring audit schedules, evidence requests, issue tracking, and competing priorities.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to work independently while remaining aligned with leadership direction, enterprise policies, and client-specific requirements.

Nice To Haves

Associate degree, college coursework, or equivalent professional experience.
Prior experience in risk management, compliance, information security support, physical security, facilities security, operations support, audit coordination, or a related role.
Experience in a BPO, contact center, regulated client environment, financial services support environment, or controlled production environment.
Experience with access control systems, CCTV review, security vendors, badge management, audit documentation, or incident escalation processes.

Responsibilities

Conduct periodic access audits to confirm that only authorized associates, contractors, vendors, and visitors can access controlled areas, client data, secure rooms, bypass doors, MDF rooms, and other restricted areas.
Coordinate with Information Security, IT, Facilities, and Operations to ensure access rights are granted, modified, reviewed, and removed according to approved procedures and timelines.
Validate installation, functionality, and monitoring of approved access control and intrusion detection systems, escalating deficiencies for remediation.
Review access logs, exception reports, and access list changes to identify risks, unauthorized access, or control gaps.
Validate recurring security guard training on alarm response, controlled-area entry, visitor handling, escalation, and site-specific post orders.
Coordinate periodic alarm tests and validate monitoring and response procedures against service levels and escalation expectations.
Confirm CCTV cameras support secure-area monitoring, entry-point visibility, and client-required physical security coverage.
Validate that workstation monitors, sensitive information, and client data are not visible within camera fields of view or from unauthorized viewing angles.
Support CCTV reviews and audits, including checks of camera functionality, image quality, retention requirements, and evidence preservation needs.
Coordinate with Facilities, Information Security, Compliance, and security providers to document camera issues, remediation actions, and follow-up validation.
Inspect controlled areas, workstations, storage locations, shred bins, and disposal receptacles for compliance with clean-desk, data-handling, and confidential-information disposal requirements.
Partner with site leadership on annual policy reviews covering proper handling, storage, and disposal of confidential data.
Confirm locked disposal receptacles are secured and, where third-party disposal providers are used, obtain confirmation of proper document destruction.
When third-party disposal services are not used, review the confidential-information disposal log for accuracy, completeness, and appropriate retention.
Validate required data-handling training for new hires and existing associates, including annual refresher training.
Review weekly, monthly, and exception reports from guard service providers, when applicable, and confirm issues are identified, escalated, tracked, and remediated.
Validate that associates, contractors, vendors, and visitors wear security badges in controlled areas.
Confirm perimeter openings, controlled entry points, secure doors, and restricted areas remain secured and monitored.
Coordinate with security providers and site leadership during access control, alarm, or guard coverage failures and implement temporary controls until permanent remediation is completed.
Validate that temporary guard deployments have documented post orders, continuous coverage expectations, and periodic effectiveness testing.
Complete or coordinate security self-assessments, alarm tests, access list audits, camera audits, device commissioning validations, and other required control reviews.
Investigate root causes of failures involving physical security, access control, hardware layers, data handling, or site security procedures.
Document physical penetration tests, control testing, remediation plans, evidence collection, and closure validation using approved templates and documentation standards.
Identify security training and development needs based on audit findings, control failures, incidents, trends, or recurring procedural gaps.
Track corrective actions through completion and provide timely status updates to the Senior Director, Customer Experience, Information Security, Compliance, and other appropriate stakeholders.
Serve as a site-level coordination point for risk management activities supporting the client engagement, under the direction of the Senior Director, Customer Experience and in partnership with Information Security and Compliance.
Prepare concise reports, audit summaries, issue logs, trend updates, and remediation status updates for leadership review.
Maintain organized records of audits, testing, training validation, incident response support, corrective actions, approvals, and required compliance evidence.
Support client visits, internal reviews, security walkthroughs, compliance assessments, and readiness activities related to the client's controlled environment.
Escalate urgent risks, suspected policy violations, control failures, unauthorized access concerns, or potential data exposure according to established procedures.