Risk Supervisor

Constellation Payments

About The Position

Constellation Payments is seeking an experienced Risk Supervisor to lead the day-to-day operations of its Risk team. The role oversees merchant risk monitoring, transaction reviews, bank account change controls, and portfolio risk oversight, including identification, investigation, escalation, and mitigation of fraud, compliance, transaction, chargeback, ACH, NACHA, website, MCC, and merchant-behavior risks across new and existing merchants. The Risk Supervisor balances operational oversight, team development, escalated case management, and strategic risk initiatives while maintaining service levels, quality standards, and risk controls. The position works with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, Product, and external partners to ensure risk matters are reviewed, documented, escalated, and resolved consistently and promptly. This position leads risk operations, develops team capabilities, enhances monitoring frameworks, improves operational controls, and supports strategic business initiatives in a growing organization. The role requires travel up to 15% annually for company meetings, leadership events, partner engagements, training, conferences, and other business activities. Scheduled hours are 40 per week.

Requirements

At least 5 years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or a related field.
1–3 years of leadership, team lead, supervisory, or management experience.
Ability to travel up to 15% annually for business-related activities.
Strong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA rules, fraud prevention, and operational risk management.
Demonstrated ability to lead teams, prioritize workloads, manage escalations, and drive operational performance.
Strong analytical and decision-making skills, including the ability to assess complex risk scenarios and provide clear recommendations.
Experience building procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting.
Excellent communication, coaching, and stakeholder management skills.
Experience managing multiple projects, investigations, escalations, and competing priorities simultaneously.
Strong attention to detail and ability to maintain high-quality standards across team output.
Ability to work cross-functionally with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners.
Working knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and payments risk management best practices.

Nice To Haves

Experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations.
Experience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams.
Familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms.
Experience developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics.
Experience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives.
Knowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements.
Experience designing and implementing risk controls, monitoring frameworks, escalation procedures, and operational workflows.
Experience with ACH risk monitoring programs, NACHA compliance requirements, return-rate management, and payment network rules.
Experience with risky business verticals and building monitoring around them.

Responsibilities

Lead and oversee the daily activities of the Risk team, ensuring queues, investigations, alerts, reviews, and escalations are completed accurately and within service levels.
Supervise merchant risk monitoring for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks.
Review and approve escalated investigations involving held transactions, large-ticket activity, excessive refunds, duplicate transactions, excessive authorizations or declines, ACH returns, suspicious merchant behavior, and emerging risk trends.
Manage team workload, priorities, queue assignments, and resource allocation.
Conduct quality assurance reviews of cases, documentation, merchant outreach, escalations, workflows, and monitoring activities.
Coach, mentor, train, and provide performance feedback to Risk Analysts, supporting career development and skill growth.
Oversee bank account change controls, including validations, approvals, quality reviews, system updates, and post-change monitoring.
Ensure ongoing merchant monitoring programs are implemented and performed on a regular, cadence-based approach.
Support enhanced due diligence and monitoring for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and other restricted business categories.
Oversee chargeback, ACH, and NACHA monitoring, including threshold monitoring, return-rate reviews, recurring payment analysis, remediation, and risk trend management.
Review and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalation decisions, and account actions.
Ensure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation are completed accurately and on schedule.
Prepare and deliver recurring risk reporting, KPI dashboards, operational updates, portfolio analysis, escalation summaries, and trend reporting for leadership.
Identify emerging risks, operational gaps, control weaknesses, and process improvement opportunities; implement corrective actions and monitor their effectiveness.
Partner with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and partner-facing teams to resolve complex issues and improve workflows.
Support audits, compliance reviews, sponsor bank requests, processor inquiries, and operational examinations.
Assist with policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic operational initiatives.
Adapt risk controls, processes, priorities, and team responsibilities as business needs evolve.
Take ownership of leadership initiatives, special projects, and additional responsibilities assigned by management.