Risk Management Supervisor

Qualfon•Carrollton, TX

5h•Onsite

About The Position

The Risk Management Specialist supports the Irving site client engagement by helping maintain a secure, compliant, and audit-ready operating environment. The role coordinates, validates, documents, and escalates physical security, access control, data handling, site readiness, and risk management activities in alignment with client requirements, Qualfon policies, and guidance from Information Security and Compliance teams. It serves as a site-level risk and security control partner, helping ensure controlled areas, systems access, security procedures, audit routines, and remediation activities are executed consistently and documented accurately. This is a site-based position in Irving, Texas, supporting a controlled operating environment for the client engagement. The work may include periodic walkthroughs of production areas, secure rooms, entry points, MDF rooms, guard posts, disposal areas, and other controlled spaces. Flexibility may be required to support audits, access reviews, client visits, incident response, shift coverage validation, and urgent remediation needs. The role supports Qualfon’s mission by protecting the integrity of the work environment, safeguarding client and company information, and helping associates work in a secure, compliant, and well-managed operation. The posting lists the position as Risk Management Supervisor, while its overview describes the role as Risk Management Specialist.

Requirements

High school diploma or equivalent required.
Strong attention to detail, documentation discipline, and follow-through.
Ability to interpret and apply operational, physical security, access control, data handling, and compliance procedures.
Strong communication skills and ability to work professionally with site leadership, associates, vendors, Information Security, Compliance, Facilities, IT, and client-facing stakeholders.
Ability to conduct audits, review logs, identify discrepancies, document findings, and follow up on remediation items.
Sound judgment, discretion, and ability to handle sensitive and confidential information appropriately.
Strong organizational skills and ability to manage recurring audit schedules, evidence requests, issue tracking, and competing priorities.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to work independently while maintaining alignment with leadership direction, enterprise policies, and client-specific requirements.

Nice To Haves

Associate degree, college coursework, or equivalent professional experience.
Prior experience in risk management, compliance, information security support, physical security, facilities security, operations support, audit coordination, or a related role.
Experience in a BPO, contact center, regulated client environment, financial services support environment, or controlled production environment.
Experience with access control systems, CCTV review, security vendors, badge management, audit documentation, or incident escalation processes.

Responsibilities

Conduct periodic access audits to verify that only authorized associates, contractors, vendors, and visitors can access controlled areas, client data, secure rooms, bypass doors, MDF rooms, and other restricted areas.
Coordinate with Information Security, IT, Facilities, and Operations to ensure access rights are granted, modified, reviewed, and removed according to approved procedures and timelines.
Validate that approved access control and intrusion detection systems are installed, functioning, monitored, and escalated for remediation when deficiencies are found.
Review access logs, exception reports, and access list changes to identify potential risks, unauthorized access, and control gaps.
Validate recurring security guard training on alarm response, controlled-area entry, visitor handling, escalation, and site-specific post orders.
Coordinate periodic alarm tests and validate monitoring and response procedures against agreed service levels and escalation expectations.
Confirm CCTV camera placement supports secure-area monitoring, entry-point visibility, and required physical security coverage.
Validate that workstation monitors, sensitive information, and client data are not visible in CCTV fields of view or from unauthorized viewing angles.
Support periodic CCTV reviews and audits, validating camera function, image quality, retention requirements, and evidence-preservation needs.
Coordinate with Facilities, Information Security, Compliance, and security providers to document camera issues, remediation, and follow-up validation.
Inspect controlled areas, workstations, storage locations, shred bins, and disposal receptacles for compliance with clean desk, data handling, and confidential information disposal requirements.
Partner with site leadership on annual policy reviews concerning handling, storage, and disposal of confidential data.
Confirm locked disposal receptacles are secured and, where third-party disposal providers are used, obtain confirmation of proper document destruction.
Where third-party disposal services are not used, review the confidential information disposal log for accuracy, completeness, and appropriate retention.
Validate that new hires and existing associates complete required data handling training and annual refresher training.
Review weekly, monthly, and exception reports from guard service providers, when applicable, and confirm issues are identified, escalated, tracked, and remediated.
Validate that associates, contractors, vendors, and visitors wear security badges inside controlled areas.
Confirm perimeter openings, controlled entry points, secure doors, and restricted areas remain properly secured and monitored.
Coordinate with security providers and site leadership during access control, alarm, or guard coverage failures and implement temporary controls until permanent remediation is completed.
Validate that temporary guard deployments include documented post orders, continuous coverage expectations, and periodic effectiveness testing.
Complete or coordinate assigned security self-assessments, alarm tests, access list audits, camera audits, device commissioning validations, and other required control reviews.
Investigate root causes of failures related to physical security, access control, hardware layers, data handling, or site security procedures.
Manage documentation of physical penetration tests, control testing, remediation plans, evidence collection, and closure validation using approved templates and documentation standards.
Identify security training and development needs based on audit findings, control failures, incidents, trends, or recurring procedural gaps.
Track corrective actions through completion and provide timely status updates to the Senior Director, Customer Experience, Information Security, Compliance, and other appropriate stakeholders.
Serve as a site-level coordination point for client-engagement risk management activities, under the direction of the Senior Director, Customer Experience and in partnership with Information Security and Compliance.
Prepare concise reports, audit summaries, issue logs, trend updates, and remediation status updates for leadership review.
Maintain organized records of audits, testing, training validation, incident response support, corrective actions, approvals, and required compliance evidence.
Support client visits, internal reviews, security walkthroughs, compliance assessments, and readiness activities for the client’s controlled environment.
Escalate urgent risks, suspected policy violations, control failures, unauthorized access concerns, and potential data exposure issues according to established procedures.