Risk Management - Collections Strategy – Senior Associate

JPMorgan Chase & Co. • Wilmington, DE

26d

About The Position

As a Senior Associate on JPMorgan Chase’s Credit Risk Collections Team, you will help identify, assess, and mitigate risks while supporting established risk parameters and long-term performance goals for Chase Card Services. The role provides oversight and integration of strategic co-brand initiatives and centralized activities supporting collections risk criteria. You will collaborate with stakeholders across and outside the card risk organization, including operations, product, marketing, and technology, to develop criteria, integrate processes and capabilities, maintain oversight and controls, monitor performance, and improve collections outcomes. As part of the broader Card Collections Credit Risk Team, you will contribute to the evolution of collections processes and lending products and help mitigate losses.

The position requires developing analytics, evaluating performance, conducting root-cause analysis, communicating findings to senior leaders, coordinating business requirements and deliverables, and monitoring behavioral data and industry, regulatory, and credit-risk developments. Candidates must be authorized to work in the United States; employment-based immigration sponsorship and assistance with other immigration sponsorship or benefits are not provided.

Requirements

• Bachelor’s degree or higher in a quantitative discipline, such as finance, statistics, economics, mathematics, engineering, or operations research.
• At least 3 years of analytics experience.
• Hands-on experience using at least two of SAS, SQL, or Python.
• Experience with timelines, program management, and project management.
• Strong analytical, interpretive, and problem-solving skills, including the ability to logically structure and execute analyses.
• Ability to translate complex analysis into practical solutions and create concise presentations with sound business conclusions.
• Ability to present findings to different levels of management.
• Ability to adapt quickly to new tools and technologies and proactively learn and apply innovative solutions.
• Results-oriented, detail-focused, able to thrive in a fast-paced environment, and able to make independent decisions.
• Authorization to work in the United States; the employer does not offer employment-based immigration sponsorship or assistance with other immigration sponsorship or benefits.

Nice To Haves

• A related quantitative discipline.
• An advanced degree in mathematics, statistics, economics, finance, or engineering.

Responsibilities

• Develop comprehensive analytics to measure and challenge key business initiatives and recommend innovative solutions.
• Work independently and collaboratively to identify and assess performance trends using statistical and data-mining tools and quantitative methodologies.
• Conduct root-cause analysis and provide clear, actionable recommendations to senior leadership and stakeholders.
• Prepare and present detailed risk-monitoring reports to senior management and stakeholders.
• Gather requirements, map business processes, identify gaps, and track and manage key deliverables against demanding timelines.
• Monitor internal and external behavioral data, public information, industry trends, regulatory changes, and credit-risk management practices to improve collections processes.
• Provide oversight and integration of strategic co-brand initiatives and centralized activities supporting collections risk criteria.
• Collaborate with operations, product, marketing, technology, and other teams to develop collections risk criteria, integrate processes and capabilities, and ensure oversight, controls, and performance monitoring.

Benefits

• Competitive total rewards package with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior