Risk Client Onboarding Sr. Specialist - Hybrid

Northwestern Mutual•Milwaukee, WI

1d•$65,440 - $112,920•Hybrid

About The Position

Primary point-of-contact and process expert for assigned field partners (financial reps, field leaders, network office team members) who engage in onboarding services. Responsible for expediting onboarding processes, negotiating resolutions, and providing proactive onboarding case consultation.

Requirements

Bachelor's degree in business or an equivalent combination of education and progressively responsible work experience.
Minimum of three years of financial services experience with demonstrated knowledge and understanding of Northwestern Mutual risk products, markets, technologies, and services.
Highly motivated and self-directed with the ability to manage and prioritize concurrent assignments.
Strong customer service skills
Comfortable learning new technology and tools
Ability to build relationships, apply knowledge across complex business areas, and effectively navigate the organization to solve problems and find solutions.
Deals well with ambiguity.
Strong consultation, organizational and communication skills including ability to establish rapport.
Strong mentoring/coaching skills and the ability to lead development and training of junior team members.
Ability to influence without authority.
Demonstrated problem solving through analytical ability, judgment, and decision-making skills.
Focuses on the best interest of the service experience while complying with all relevant laws, regulations and policies.
Demonstrated interpersonal, leadership, and verbal and written communication skills.

Nice To Haves

1-2 years of experience preferred with field risk operations activities such as input, monitoring underwriting cases, and executing policy delivery tasks.
Experience working with or as part of NM field force
Experience building new processes/process improvement

Responsibilities

Initiate applications, enter data provided by the field, monitor and gather additional requirements during underwriting, and assist advisors with policy delivery - all with a high degree of accuracy.
Track status of applications as they move through various stages of application input, underwriting, and policy delivery.
Apply critical thinking and good judgment to resolve requests or issues related to risk applications; determine when to elevate those requiring more advanced knowledge.
Lead weekly calls with advisors subscribed to the service to give status updates or background information on ‘in process’ work as well as work through best practices with advisors so that they can fully leverage our services and Home Office technology.
Recommend and implement improvements to standard work and/or work processes.
Mentor less experienced staff in technologies and standard work.
Perform quality checks for peers and more junior staff.
De-escalate issues and conflicts while creating, maintaining, and reestablishing, when needed, confidence in HO resources.
Strong understanding of our business priorities and ability to identify process or technology enhancements that will improve our network office, advisor, field team member, and home office experience.