IT Client Onboarding Specialist

Intelcom•Montreal, QC

2d•Onsite

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with operations across three continents. We are seeking an IT Client Onboarding Specialist to play a strategic role at the heart of our logistics operations. This role involves client consultation, global support, solution design, innovation, integration automation, and troubleshooting. You will be the primary technical point of contact, communicating complex concepts to various audiences and preparing technical materials for sales teams.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT system integration, preferably in a client-facing role within the logistics or transportation industry.
Strong understanding of integration methodologies and IT systems (e.g., APIs, EDI, databases, cloud services, software platforms).
Excellent communication skills, with the ability to convey technical information to non-technical stakeholders.
Experience working with clients from various global markets, understanding their unique needs and challenges.
Strong problem-solving skills and the ability to handle complex technical challenges.
Experience with automation tools or platforms, specifically in the context of client integration processes.

Nice To Haves

Familiarity with CRM and integration tools (Salesforce, MD365, Zapier, etc.).
Familiarity with cloud technologies (e.g., AWS, Azure, etc.), in particular S3.
Understanding of JSON, XML and SFTP protocols.
Strong experience in SQL, primarily in writing validation queries.
Prior experience working in a SaaS or cloud-based environment, particularly in logistics or transportation.
Knowledge of network infrastructure and security best practices.
Multilingual skills (English, French, Mandarin).
Knowledge of the last-mile logistics industry, including international operations and regulatory requirements.

Responsibilities

Support Sales and internal teams during client engagements, providing clear technical guidance.
Understand and translate integration needs across diverse countries, regulations, and last‑mile logistics environments.
Guide clients through onboarding and ensure ongoing post‑integration success.
Design secure, scalable, market‑specific integration solutions.
Propose and implement innovations that enhance global last‑mile delivery operations.
Leverage AI tools to drive continuous improvement and keep integration offerings competitive.
Identify opportunities to automate integration workflows and reduce manual effort.
Lead adoption of tools and technologies that accelerate onboarding and improve operational efficiency.
Diagnose and resolve integration issues quickly, coordinating with internal teams.
Maintain accurate documentation of requirements, technical specifications, risks, and integration plans.
Act as the primary technical point of contact across pre‑sales, integration, and support stages.
Communicate complex concepts clearly to technical and non‑technical audiences.
Prepare technical materials for Sales and provide training to strengthen their understanding of integration processes.