Client Onboarding Associate

Partner's Capital • Boston, MA

1d • Onsite

About The Position

The Client Onboarding Associate is responsible for coordinating the onboarding and account opening for a range of clients, serving as a primary point of contact to new clients and to the Investment Teams managing client portfolios. This role plays a key part in maintaining Partners Capital’s high standards and ensuring a positive client experience. This is a newly created position within the Client Operations team. The role is client facing with both internal and external stakeholders, requiring comfort in interacting with clients and counterparties professionally with high attention to detail. Initially, the individual will help implement new procedures, leveraging existing processes and teams where they exist and creating new processes if needed. Over time, the candidate will be expected to develop a strong understanding of different investing entity structures and associated documentation, a good level of regulatory knowledge, and familiarity with Partners Capital and its third-party processes. The successful candidate will have a wide range of responsibilities and is expected to be flexible and willing to do whatever it takes to contribute to the firm’s continued success.

Requirements

• Prior experience (2-4 years) in investment operations, investor relations, or onboarding experience is preferred.
• Ability to multi-task and prioritize daily workloads while working efficiently and accurately.
• Articulate self-starter with strong analytical and organizational skills.
• Strong attention to detail.
• High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Excellent interpersonal, problem solving and communication skills.
• High degree of integrity and professionalism.
• Team player who is willing to do whatever it takes to contribute to the success of the business.

Nice To Haves

• Familiarity with different investing entity structures and associated documentation.
• Good level of regulatory knowledge.

Responsibilities

• Work with members of the Business Development, Investment, Compliance, and Client Operations teams to onboard new client accounts.
• Preparation of the Partners Capital investment advisory agreement and associated account opening documentation.
• Reviewing different client account structures and reviewing Know Your Client (KYC) documentation.
• Ensuring Anti-Money Laundering (AML) regulations are adhered to.
• Internal account set up and logging of client information.
• Client third party account set-up (e.g., custodian, brokerage).
• Partners Capital client portal account set-up.
• Maintaining and logging all client documentation.
• Seamless hand-off to Client Service team once account opening is complete.
• Work with Portfolio Reporting team to coordinate client reporting requirements.
• Work with the manager responsible for account onboardings to increase operational efficiency.
• Drive excellence in operations and client service across a range of Institutional and Private client relationships.
• Manage operations communication externally with clients and their counterparties.
• Collaborate closely with internal stakeholders in managing client relationships (e.g. Business Development, Investment Team, Compliance).
• Maintain and update Onboarding checklist, KPI dashboard, and Onboarding database.
• Respond to operations related RFP inquires and requests for prospective clients.
• Assist with creating materials used in client meetings.
• Assist with the population and development of internal client information databases.
• Assess and make recommendations to improve processes and procedures.
• Collaborate across the team and Firm to implement process improvement initiatives.
• Support the management team with strategic and tactical onboarding team development projects.

Benefits

• Professional development and career progression opportunities
• Competitive compensation
• Exceptional benefits
• Flexible “results-focused” working model
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Flexible spending accounts
• Commuter benefits
• Paid time off
• 401(k) plan with employer matching
• Support for global philanthropy via a charity program and volunteer day
• Wellness and social events
• Support for the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed