Risk Claims Manager
About The Position
The Risk Claims Manager works in the Compliance Department and directly manages the company’s auto liability, workers’ compensation, property damage, auto vehicle damage, and other verifiable damage claims. This is an individual-contributor role with no direct reports. The position is responsible for complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures. It also manages workers’ compensation claims, including return-to-work documentation and modified-duty job offers, and recommends measures to reduce or eliminate losses from accidents and injuries. The role investigates and manages claims, works with insurance companies to establish reserves, identifies claims requiring escalation, and gathers information needed for resolution. It handles serious losses, retains and directs defense counsel, and attends mediations and depositions as needed. The Risk Claims Manager provides customer service to insureds and claimants, prepares claims activity reports, leads claim file reviews when requested, and supports loss minimization and regulatory compliance. The position has the potential to be remote, but the employee must be located in or near one of the listed cities: Kansas City, KS; Las Vegas, NV; Denver, CO; Bismarck, ND; Dallas, TX; Houston, TX; San Antonio, TX; Omaha, NE; Phoenix, AZ; or Salt Lake City, UT.
Requirements
- At least seven years of extensive claims experience in a senior-level, individual-contributor claims role.
- Extensive knowledge of liability claims administration, including litigation avoidance.
- Thorough understanding of complex medical treatments and treatment outcomes, tort, venue, and jurisdictional matters.
- Highly developed investigative and analytical skills.
- Demonstrated success with independent decision-making, problem-solving, and effective negotiation.
- Ability to collaborate effectively with cross-functional teams.
- Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
- Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel are preferred.
- Must be located in or near Kansas City, KS; Las Vegas, NV; Denver, CO; Bismarck, ND; Dallas, TX; Houston, TX; San Antonio, TX; Omaha, NE; Phoenix, AZ; or Salt Lake City, UT.
Nice To Haves
- Proficiency with Microsoft Windows, Word, and Excel.
Responsibilities
- Personally investigate and manage the company’s claims.
- Work with insurance companies to set claim reserves.
- Identify claims requiring escalation to the insurance company during intake and gather relevant information for claim resolution.
- Directly manage property damage, auto damage, and workers’ compensation claims.
- Handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
- Provide excellent customer service when speaking with insureds and claimants by phone.
- Prepare statistical reports of claims activity and submit reports or findings as requested; lead claim file reviews as requested.
- Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
- Communicate and behave professionally and collaboratively with employees to create a positive and productive work atmosphere.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Supplemental insurance
- Life insurance
- Paid time off
- Paid holidays
- Paid community volunteer time
- Employee Assistance Program (EAP)
- 401(k) retirement plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
