Risk Analyst

Bloomerang

7h • $79,100 - $105,000 • Remote

About The Position

As the Payments Risk Analyst, you will develop processes, systems, and tools to manage the financial and compliance risks associated with Bloomerang’s growing payments platform. You will monitor transaction patterns and customer behavior, identify potential risk exposure, and translate findings into strategies and tactics that reduce risk. The role works across Product, Engineering, and CX to improve fraud processes, monitoring, and reporting.

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, Indiana may work from the company headquarters. Bloomerang does not offer visa sponsorship or relocation assistance for this role.

Requirements

• Exceptional research and investigative skills.
• Excellent communication skills, including the ability to communicate empathetically with customers without biasing risk assessments.
• Ability to work independently or as part of a team.
• Ability to manage work streams and processes with minimal oversight.
• Awareness of one or more payment platforms and related operational procedures.
• Understanding of NACHA and Card Association rules and regulations, including experience managing risk related to returns, reversals, and chargebacks.
• Awareness of relevant compliance laws and regulations.
• Ability to explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang’s mission.

Responsibilities

• Research trends, outliers, patterns, and insights related to platform performance and fraudulent or suspicious customer transactions.
• Recommend next steps to senior leadership for customer accounts presenting fraud or risk exposure to Bloomerang.
• Use research and analytical tools to make quality decisions about risk alerts and prioritize them according to severity.
• Use data-driven insights to help develop risk policies aligned with departmental objectives and value for Bloomerang and its customers.
• Work with Product, Engineering, and CX teams to educate stakeholders and implement best practices in fraud process design, monitoring, and reporting.

Benefits

• Health, vision, and dental insurance options.
• HealthiestYou healthcare service offering convenient, confidential access to doctors 24/7.
• 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays.
• Paid parental leave.
• 401(k) match.
• Equipment shipped to the employee’s door.
• Potential eligibility for a discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed