Kennywood - Rides Supervisor

Splish Splash Water Park • West Mifflin, PA

5d • Onsite

About The Position

Kennywood is seeking a Rides Supervisor to assist in the supervision of the rides team members throughout the amusement park. This position directly supports the Rides Manager in the efficient operation of the department, ensuring a positive guest experience. The role involves supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring safe passenger exit. Daily audits will be conducted to ensure adherence to safety and operating policies.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Ability to comply with all uniform policies.
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation.
• Must demonstrate a willingness to learn and ability to follow instructions.
• Must be guest-focused and also work well with other team members and supervisors.
• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time.
• Ability to reach above shoulders throughout the workday.
• Ability to remain on feet for majority of the workday.
• Ability to climb or descend stairs for some coasters, rides, and attractions.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to see details of objects that are more than a few feet away.
• Successful completion of the International Ride Operator Certification (iROC) course is required.

Nice To Haves

• 1+ years of previous supervisory experience desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Rides team and any other assigned departments.
• Lead by example, attitude, and as a representation of Kennywood’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law.
• Assist with team scheduling and timekeeping activities.
• Maintain a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary.
• Ensure that attractions open and close at the proper times established by the operational needs of the day.
• Provide direct support to other rides team members by making rounds throughout the park to check on their needs.
• Manage guest feedback and escalate complaints or issues to the proper authorities, when appropriate.
• Provide coverage so that team members may take bathroom breaks.
• Enforce Park policies, ride restrictions and ride recommendations.
• Ensure safe operation of the ride by always adhering to standard operating procedures and established trainings.
• Maintain a sense of calmness and professionalism during tense, escalated or emergency situations.
• Report ride related issues and failures to management promptly.
• Maintain constant vigilance to proactively identify potential hazards and inform park leadership of any concerns.
• Promptly notify the security team or the park operator of team member and guest injuries or emergencies.
• Perform all other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed