Rides & Park Quality Specialist

BIRMINGHAM ZOO INC•Birmingham, AL

8d•Onsite

About The Position

The Rides & Park Quality Specialist is responsible for supporting ride operations and janitorial services to maintain a safe, clean, and welcoming environment for guests. This role contributes to daily operations by operating attractions, maintaining cleanliness across Zoo grounds, and supporting event setup and breakdown as needed. All employees serve as ambassadors of the Zoo and are expected to act in a professional manner consistent with the Zoo’s mission and its core values of Passion, Excellence, Teamwork, Stewardship, and Inclusion. This expectation applies when interacting with the public or when reasonably perceived as representing the organization.

Requirements

High school diploma or equivalent is required.
Communicates clearly and respectfully with guests and team members, and collaborates effectively to support a positive guest experience and daily operations.
Demonstrates reliability, attention to detail, and awareness of safety practices while managing assigned tasks and maintaining clean, organized environments.
Employees working in or around animal areas may be required to meet health and safety requirements based on job duties and risk exposure, in accordance with applicable law. These requirements may include TB testing, rabies vaccination or titer verification, and documentation of other vaccinations.
May be required to obtain and maintain First Aid/CPR certification or be willing to complete training and certification as a condition of the role.
Will be required to operate Zoo-owned vehicles (including golf carts), powered equipment, and/or ride or attraction systems.
Must possess and maintain a valid driver’s license and an acceptable driving record in accordance with Zoo policy.
A pre-employment Motor Vehicle Report (MVR) check will be conducted, and an annual MVR review is required.

Nice To Haves

In situations where required documentation is not provided or current, employees may be required to use appropriate personal protective equipment (PPE), including an N95 respirator or similar protection, as determined by workplace safety protocols.
May be required to travel on occasion.

Responsibilities

Operates rides and attractions, including conducting routine checks, monitoring operations, assisting guests, and maintaining required documentation to support safe and consistent use.
Performs janitorial services, including cleaning restrooms, maintaining grounds, managing waste, and preparing areas for daily operations and events.
Provides guest support and collaborates with team members, including assisting with event setup and breakdown and responding to questions to support a positive guest experience.
Adheres to all organizational policies and procedures as outlined in the Employee Handbook and applicable departmental guidelines.