Rider Support Technical Support Representative- USA

SRAM • Chicago, IL

3d

About The Position

Rider Support Technical Support Representative Job Function: Aftermarket FLSA Status: Non-Exempt About the Role SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.

Requirements

• Direct-to-consumer customer service experience
• Strong written and verbal communication skills (English)
• Strong bicycle mechanical knowledge/aptitude
• Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
• Strong professional writing ability and typing speed
• Ability to learn quickly through on-the-job experience, training, and customer interaction
• A passion for helping riders (end consumers)

Nice To Haves

• Bilingual in Spanish, Italian, French, German, or Dutch
• Proficiency with Zendesk, Salesforce, Microsoft Word, and Excel
• SAP knowledge

Responsibilities

• Provide technical product support and advice to customers
• Demonstrate working knowledge of SRAM products and help identify information gaps
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
• Support consumer direct order management for specific product lines
• Provide timely, accurate feedback on sram.com and products to supporting teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed