RFID and Service Now Support Lead

PingWind•Alexandria, VA

5h•Hybrid

About The Position

PingWind is seeking a RFID and Service Now Support Lead in support of the USPTO. The RFID and Service Now Support Lead's responsibilities focus on special projects assigned to the Inventory Support Team as well as normal Asset Management process review and task completion. This position will oversee the generation of Asset Management clean-up reporting, data analysis and data issue corrective actions through the project manager and the USPTO Asset Management Program Manager and Task Order Manager.

Requirements

Possess at least 5 years of related experience
Possess prior experience with RFID hardware maintenance
Possess prior experience with ServiceNow Hardware Asset Management
Possess the ability to obtain and maintain a Public Trust clearance
Possess experience with the following software: Microsoft Office Suite applications, specifically Excel, Word, Access, Outlook, Microsoft Power Platform, PowerPoint, and Project

Nice To Haves

Possess a ServiceNow Hardware Asset Management (HAM) certification

Responsibilities

Monitor status of all USPTO fixed RFID readers and lead RFID maintenance
Troubleshoot down readers and repair or replace readers as needed
Provide ServiceNow support and expertise in hardware asset management
Create and distribute weekly schedule for telework and on campus assignments of IST field technicians
Create and distribute monthly assignments for campus wide RFID scanning
Process all RFID files and send to Asset Management database, ServiceNow SPM, for updates to Verified or Not Verified status of USPTO Assets
Monitor and assign tickets assigned to Inventory Support team in ServiceNow SPM
Perform monthly RFID scanning
Update of user locations both for USPTO campus and Home Use locations, updates asset location as needed
Train technicians from other contracts on USPTO Mobile scanning procedures
Receive new assets in Asset Management Database (ServiceNow SPM)

Benefits

Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical, Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
529 College Savings Plan
Legal Insurance
Pet Insurance