RF Test - Application Engineer

Keysight Technologies, Inc.•Tewksbury, MA

About The Position

Keysight Technologies is hiring an Application Engineer to support its GPS/GNSS and Positioning, Navigation, and Timing (PNT) test solutions. The engineer will serve as a technical advisor to customers, helping them deploy, support, and optimize solutions through hands-on RF troubleshooting, technical problem solving, and customer engagement. The role also partners with hardware and software engineering teams to resolve issues and improve products and customer experience. The position includes opportunities to create technical training and application content, participate in user conferences, and develop expertise in navigation and RF technologies. Travel is up to 25% domestically, with occasional international travel. Onsite work in Pleasant Grove, Utah is preferred; candidates with significant GPS/GNSS or PNT experience near key customer regions may be considered for remote work. U.S. citizenship is required, and the candidate must be able to obtain and maintain a U.S. security clearance. Visa sponsorship is unavailable.

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or another related engineering discipline.
Typically 2+ years of hands-on engineering experience, including internships or relevant industry experience.
Hands-on experience with RF test and measurement equipment, including spectrum analyzers, signal generators, and power meters.
Strong RF troubleshooting, analytical, and problem-solving skills.
Experience troubleshooting hardware, software, and system configuration issues.
Ability to communicate complex technical concepts clearly to customers and internal engineering teams.
Strong interpersonal skills, a customer-focused mindset, and a collaborative approach to problem solving.
Willingness to travel up to 25% domestically, with occasional international travel.
U.S. citizenship due to federal customer requirements.
Ability to obtain and maintain a U.S. security clearance.
Ability to lift, carry, and move materials and equipment weighing up to 50 pounds, with or without reasonable accommodation; heavier equipment is moved with team assistance or appropriate material-handling equipment.

Nice To Haves

Experience with GPS/GNSS, positioning, navigation, or timing (PNT) technologies.
Experience supporting customers in a technical, applications engineering, field engineering, or customer support role.
Familiarity with defense, aerospace, government, or other regulated industries.
Experience with Windows-based software installation, configuration, and troubleshooting.
Basic scripting experience using Python or similar languages.
Experience with MATLAB, LabVIEW, or other engineering software tools.
Experience using Salesforce or similar CRM/support case management systems.
Experience creating technical documentation, application notes, or training materials, or delivering technical presentations.
Ability to work onsite in Pleasant Grove, Utah; candidates with significant GPS/GNSS or PNT experience located near key customer regions may also be considered for a remote work arrangement.

Responsibilities

Serve as the primary technical resource for customers after deployment, providing support by phone, remote sessions, and onsite visits.
Diagnose, replicate, troubleshoot, and resolve hardware, software, and system configuration issues involving GPS/GNSS and RF test solutions.
Guide customers through system setup, test configuration, and best practices for deploying and operating GPS/GNSS test solutions.
Support installation, system integration, upgrades, and onsite technical assistance in mission-critical customer environments.
Collaborate with hardware and software engineering teams to troubleshoot complex issues, communicate product defects, and recommend enhancements based on customer feedback.
Identify trends, document recurring issues, and provide customer insights that inform product quality, usability, and future development.
Create application notes, knowledge articles, training materials, and instructional videos.
Deliver technical presentations, demonstrations, and hands-on training during customer visits, user conferences, and other technical events.
Manage customer support cases using Salesforce and other support tools, maintaining accurate records of issues, resolutions, and customer communications.
Build strong customer relationships through technical expertise, professionalism, and a commitment to customer experience.
Travel up to 25% domestically, with occasional international travel for training or business needs.