Rewards Club Representative

Ko-Kwel Casino Resort Coos Bay•North Bend, OR

5d•Onsite

About The Position

The Players Club Representative is the welcoming face of the casino experience, serving as a first stop for guests to connect, earn rewards, and feel valued. This role brings the excitement of the gaming floor to life by enrolling new members, engaging loyal players, and delivering friendly, knowledgeable service that turns casual visits into lasting relationships. Through genuine hospitality and attention to detail, the Players Club Representative helps ensure every guest feels recognized, informed, and eager to return.

Requirements

Must be a minimum of 21 years of age.
HS Diploma or GED required.
Must have excellent interpersonal, problem solving and customer service skills.
A positive attitude is required.
Must have excellent oral communication skills and the ability to communicate on a microphone.
Must be able to work well with diverse clientele.
Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

Previous hospitality experience preferred
A Marketing or promotions background a plus.
Computer data entry experience preferred.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Warmly greets guests and delivers friendly, attentive service while answering questions and directing guests throughout the casino and event areas.
Registers new Players Club members, issues rewards cards, and provides clear information on points, offers, benefits, and promotions.
Actively engages guests on the casino floor to promote club membership and participation in loyalty programs and giveaways.
Redeems points and processes redemption certificates accurately and efficiently upon guest request.
Assists with Players Club giveaways, promotions, and special events to enhance the guest experience.
Maintains up-to-date knowledge of all property promotions, events, and daily activities to confidently assist guests.
Provides courteous and timely resolution to guest questions or concerns, escalating issues as appropriate.
Performs database entry and maintenance, ensuring accuracy by identifying duplicate accounts, invalid information, and restricted players.
Safeguards sensitive guest and company information, maintaining confidentiality and discretion at all times.
Complies with all internal controls, reporting requirements, regulatory standards, and company policies.
Accesses and utilizes Players Club systems and computer processes responsibly and accurately.
Promotes customer benefit programs with enthusiasm while reinforcing the value of Ko-Kwel Rewards Club membership.
Upholds high standards of professionalism, positivity, and hospitality in every guest interaction.
Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)