Rewards Club Representative
About The Position
Supports the marketing department in all areas of marketing with a concentration on the Rewards Club. Responsible for the effective communication of the Rewards Club program, promoting the casino to all guests, verifying qualifications and enrolling new members in the Club, and for evaluating and determining whether club members qualify for complimentary services and/or goods has been met. Assists in the operations of promotions and events as required. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.
Requirements
- High School diploma or GED
- 6 months of data entry or computer experience
- Basic computer skills with experience in word processing, databases, and spreadsheets
- Basic organizational, written, and verbal communication skills
- Basic professional telephone etiquette
- Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
- Accurate and detail oriented
- Basic problem solving skills
- Maintain high confidentiality
- Ability to perform basic math calculations
- Independently manage multiple tasks in a professional manner
- Ability to work independently with minimal supervision
- Ability to work cooperatively with all departments
- Ability to manage extensive amounts of paperwork
- Ability to operate most office equipment (computer, fax, copier, etc)
- At least 18 years of age
- Passing a pre-employment drug test excluding marijuana
- Secure a license from the Little River Band of Ottawa Indians Gaming Commission
- Passing Resort background investigation
- Successfully completing a 90-day introductory period
- Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Nice To Haves
- Experience working with a Tribally run casino and/or resort preferred
Responsibilities
- Monitors player card uses on gaming floor to identify non-card Rewards to encourage enrollment in player card program.
- Communicates the benefits and rewards of the club to entice membership and card usage.
- Effectively explains how to qualify for the different club level benefits and rewards.
- Signs up new guests for their Player's Club card, processes replacement cards and maintains the database updating guest records and flagging duplicate accounts to ensure guest information is correct.
- Extends complimentary services within the guidelines established by management.
- Monitors and ensures functionality of marketing kiosks.
- Greets buses that arrive by going on the bus and providing appropriate and accurate group information and an explanation of the Club benefits and responding to guest inquiries.
- Actively builds and retains guest relations, acting as a mentor to team members to provide superior guest service to internal and external guests.
- Provides account information and Marketing promotion eligibility upon request.
- Communicates and maintains working knowledge of operations, programs, events, promotions, and services.
- Assists with promotions and events.
- Makes announcements over the intercom system.
- Answers telephones and provides information to callers and/or route calls to appropriate persons.
- Assists with tour groups, direct marketing, entertainment, promotions, and special events.
- Must adhere to all marketing related policies and procedures.
- Must satisfactorily complete all training assigned by the Resort.
- Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Marketing department.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
