Players Club Representative

Gila River Resorts & Casinos • Chandler, AZ

1d • Onsite

About The Position

This role is responsible for promoting and providing excellent guest service experiences to both internal and external guests. The representative will identify, establish, and inspire enrollments to prospective Players Club members on the casino floor and at the Players Club booth. Key duties include communicating properly with guests regarding ticket redemption and preparing Players Club cards, as well as preparing new and replacement cards and updating information in the player development system. Special projects and additional duties may also be assigned.

Requirements

• High School Diploma or equivalent preferred.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must have intermediate computer skills with Microsoft Office Suite software.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Identifies, establishes and inspires enrollments to prospective Players Club members both on the casino floor and the Players Club booth.
• Communicates properly with guests with reference to ticket redemption and preparation of player's club cards.
• Prepares new cards, replacement cards, and updates information in the player development system for guests.
• Performs other special projects and duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED