RevOps Lead

Hike Medical•San Francisco, CA

2d•Onsite

About The Position

Hike Medical is building the operating system for device-based care, serving the $60B+ DMEPOS market with software and hardware solutions. Their offerings include Hike Intelligence for AI-powered intake and revenue cycle automation, Hike Clinical for point-of-care operations, and SoleForge, a large-scale 3D printing facility for custom medical devices. The company has secured $22M in funding from investors like SAGA Ventures and has a deep, multi-generational understanding of the orthotics and prosthetics industry. The company has a functional revenue motion with established outbound sales, pipeline generation, national partnerships, and manufacturing capabilities. However, the current infrastructure, including a Salesforce instance needing implementation, an ad-hoc tooling stack, and spreadsheet-dependent reporting, is not equipped for the company's growth stage. The RevOps Lead will be responsible for building a scalable operating system for the revenue organization, taking ownership of Salesforce, integrating the technology stack, designing efficient processes, and establishing reliable forecasting through data analysis. This role reports directly to leadership and serves as the central source of truth for revenue operations.

Requirements

5+ years in revenue, sales, or business operations, with real ownership of the systems
Deep Salesforce expertise: you have implemented and administered it, not just used it. Certifications a strong plus
A track record you can show: implementations you led, stacks you built, processes you designed, and what changed because of them
You have built revenue infrastructure from an early stage, not just maintained a mature one
Strong analytical instincts: you turn messy data into forecasts and decisions
Fluent in modern revenue tooling and comfortable putting AI to work on ops, enrichment, and analysis
Hands-on. If you haven't been in a CRM building something yourself in two years, this is not your job
Hunger to learn the market is required
In person in San Francisco

Nice To Haves

Healthcare, medtech, or DME experience is a plus

Responsibilities

Own the end-to-end Salesforce implementation: data model, automation, integrations, and hygiene
Build and administer the full revenue tech stack across sales, marketing, and CS
Design and run the forecasting process leadership uses to plan
Define lead routing, territories, stage gates, and deal desk workflow
Operate compensation plans and quota tracking, and keep them accurate to the dollar
Build reporting and dashboards that make the funnel legible from top to bottom
Keep CRM data clean enough that every number in the business traces back to it
Partner with sales, marketing, finance, and CS so their systems talk to each other
Instrument new motions as we launch them — new channels, new segments, new products