RevOps Analyst, GTM Systems

Fidelity Investments•Jersey City, NJ

2d•$55,000 - $127,000•Onsite

About The Position

Fidelity Private Shares is seeking a RevOps Analyst, GTM Systems to support the growth and expansion of its business serving private companies and the start-up community. This role is pivotal in the ongoing development and management of the go-to-market tech stack, focusing on driving system improvements, streamlining processes, and ensuring technology solutions align with business objectives. The analyst will collaborate across marketing, sales, and customer support to design, implement, and test innovative technology solutions within HubSpot, partner with leadership to identify and address operational gaps, and ensure data quality within HubSpot. Additionally, the role involves developing and leading the AI strategy for go-to-market tools, maintaining expert knowledge of the tech stack, creating documentation, assisting with user training, managing user accounts and permissions, working with procurement on renewals and new tools, building dashboards for actionable insights, and performing incident management and data manipulation.

Requirements

1-3 years of experience in a RevOps, Sales Ops, or system administrator role
Experience using HubSpot
Familiar with go-to-market tools such as ZoomInfo, Sales Navigator, and Gong
Experience with enabling AI tools
Technical aptitude in maintaining and building out go-to-market tools end-to-end
Experience configuring and integrating the systems
A self-starter with prior experience in a high growth SaaS start-up scaling the operations of Sales, Marketing, Customer Success
Excellent written and verbal communication skills and ability to clearly communicate ideas and solutions in user-friendly language
Problem-solver with a passion for improving efficiency

Nice To Haves

Experience in Python or SQL, is not required but a plus

Responsibilities

Collaborate across marketing, sales and customer support to design, implement and test innovative technology solutions within our HubSpot instance that align with go-to-market initiatives
Partner with leadership to identify operation gaps, remove friction, enhance process
Ensure data quality of HubSpot
Help develop and lead our AI strategy for go-to-market tools and processes
Maintain expert level knowledge of the systems in our tech stack and keep up to date with software releases
Create and maintain documentation for applications and processes
Assist in training and enablement of new users to grow the technical capabilities across the team
Manage end user accounts, permissions, and access
Work with procurement on renewals, news tools and adding seats
Build and maintain dashboard that help provide actional insights across go-to-market
Perform incident management (troubleshooting) and develop response procedures.
Extract, manipulate, import/update large and complex data sets