Full Time Revival Guest Lead

Stand Out For Good, Inc.•Bloomington, MN

3d•Onsite

About The Position

Revival is a fitness brand for everyone, representing an awakening of clarity, comfort, growth, and self-realization. Whether her goals are fitness-based, overcoming a challenge, or grounding and growing as a person, Revival aims to support it all. The brand inspires growth—physical, mental, and spiritual—with clothes designed for living in, from studios to couches. Revival believes shopping is a sport and that you don't need to be an athlete or a yogi to deserve comfort, flexibility, or to experience a revival.

Requirements

Must be 20 years of age
Previous retail or hospitality experience preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently.
May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance.

Responsibilities

Lead and support management by directing activities required to achieve all store goals, including world-class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement.
Provide guests with exceptional service through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
Foster a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to Revival service standards; coach associates on guest interactions to increase transactions and capture guest opportunities.
Serve as Manager on Duty when managers are not present.
Help develop the team to accomplish store’s business objectives through coaching, investment, retention, and motivation.
Create a learning environment for associates.
Address guest concerns, coming to resolution when possible, and involving management where appropriate.
Share information and communicate clearly to all levels of the team.
Hold self and employees accountable for achievement of financial results and statistical standards.
Manage conflict and coach by applying company’s recommended processes, standards, and guidelines.
Empower and involve associates in decision-making processes.
Foster team commitment through support, relationship building, and recognizing individual contributions.
Lead by managing through change and adversity.
Acknowledge, interact, and build relationships with guests; create guest loyalty.
Consistently receive positive, unsolicited guest feedback.
Communicate effectively with store management and guests.
Treat others fairly, with respect, and value differences; do not pass judgment on potential guests.
Support an environment of learning and trust by acting as a positive role model.
Ensure attainment of sales and inventory shortage goals.
Implement merchandise presentation, restocking, and recovery to maximize productivity.
Understand the Altar’d State culture, and ensure compliance with all Altar’d State values & practices, and store operational standards.
Consistently meet or exceed store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), and Units Per Transaction (UPT), and contribute to the store’s overall goals.
Control workflow through successful planning and delegation.
Execute task directives within designated timeframes.
Complete opening/closing procedures and tasks as directed by management with a guest focus.
Adhere to loss prevention practices and be aware of and report potential incidents, to ensure shortage control and to protect company assets.
Maintain a safe work environment and report any potential hazards.
Participate and assist in the preparation for the store’s inventory.
Participate in store walk-throughs with the team, communicating successes and opportunities in key store areas.
Communicate effectively with the executive team.
Recommend ideas to improve standards and processes.
Report to work as scheduled; record time worked accurately by using the time and attendance system; remain flexible to the needs of the business.
Receive feedback and foster dialogue around solutions.
Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with the team.
Maintain a clean and presentable store environment.
Assist in the construction of merchandising and window displays.
Represent the brand by adhering to appropriate standards of dress and grooming.