Reverse Logistics Operations Manager

Assurant•Mount Juliet, TN

3d•$74,600 - $124,700•Onsite

About The Position

The Reverse Logistics Operations Manager leads device repair, refurbishment, testing, triage, and fulfillment operations within a high-volume manufacturing and reverse logistics environment. This role is responsible for driving operational excellence across Device Care Center activities, ensuring performance against production targets, quality standards, customer requirements, and service level agreements (SLAs). Reporting through operations leadership, this individual will lead supervisors and frontline teams while fostering a culture of accountability, continuous improvement, employee development, and customer satisfaction. The successful candidate will leverage Lean methodologies, data-driven decision making, and cross-functional collaboration to optimize throughput, improve quality, reduce costs, and deliver exceptional business results. This is a highly visible leadership role ideal for an experienced operations professional who thrives in fast-paced environments, enjoys developing high-performing teams, and is passionate about driving continuous improvement. This is an onsite role in our Mt Juliet TN facility.

Requirements

8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments
5+ years of experience leading supervisors and managing frontline operations teams
Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies
Demonstrated ability to analyze operational data and make informed, data-driven decisions
Experience managing an hourly workforce in a fast-paced production environment
Strong leadership, coaching, and employee development skills
Excellent communication, organizational, and problem-solving abilities
Proficiency with Microsoft Excel and other business reporting tools
Ability to manage multiple priorities while delivering results in a dynamic environment

Nice To Haves

Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field
Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing
Knowledge of ISO 9001, R2, or similar quality certifications
Familiarity with repair technologies, barcode scanning systems, and production tracking tools
10+ years of operations or production leadership experience

Responsibilities

Lead and develop supervisors and production teams responsible for mobile device repair, refurbishment, testing, triage, and fulfillment operations
Drive daily production planning, prioritization, and execution to achieve operational goals, KPIs, and SLAs
Monitor performance metrics and implement corrective actions to improve productivity, quality, throughput, and customer satisfaction
Maintain seamless operational flow through effective communication across teams, departments, and shifts
Champion Lean, Six Sigma, and 5S initiatives to improve efficiency, reduce waste, and optimize workflow
Identify and implement process improvements that enhance productivity, quality, inventory control, and labor utilization
Drive line balancing, work-in-process (WIP) reduction, and operational standardization
Utilize reporting tools and operational data to identify opportunities, resolve issues, and support strategic decision making
Build, coach, and develop high-performing teams through training, mentoring, performance management, and ongoing feedback
Partner with supervisors to effectively manage staffing, engagement, performance reviews, workforce planning, and employee development
Foster a culture of accountability, collaboration, safety, and continuous learning
Support recruitment, succession planning, and talent development initiatives
Ensure adherence to quality standards, operational procedures, and customer requirements
Maintain a safe, organized, and compliant work environment while ensuring adherence to all safety and environmental regulations
Support and uphold company policies, operational excellence standards, and continuous quality improvement initiatives
Manage departmental budgets and operating expenses while meeting productivity and financial targets
Drive cost control initiatives and maximize operational efficiency within established business guidelines
Partner with senior leadership to establish and execute departmental objectives and strategic priorities